---
title: "Warmer Homes, Advice & Money (WHAM) model"
ocid: "ocds-h6vhtk-06abc8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06abc8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06abc8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06abc8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES & WEST UTILITIES LIMITED"
published: "2026-07-13"
---

# Warmer Homes, Advice & Money (WHAM) model

Buyer: WALES & WEST UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06abc8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06abc8.json)

## Summary

The procurement process involves Wales & West Utilities Limited as the buying organisation for the "Warmer Homes, Advice & Money (WHAM) model" project. This initiative, focused on service delivery, operates within the private utility sector, specifically targeting locations across Bristol, Bath, Northeast Somerset, and North Somerset in the United Kingdom. The procurement stage is at the awarding phase, with the contract being granted on 13th July 2026, under a direct award procurement method justified by technical reasons, to the supplier Centre for Sustainable Energy. The contract period spans from 24th July 2026 to 31st March 2028, with its primary aim to support households experiencing fuel poverty through coordinated energy advice and community outreach activities.

This tender provides significant opportunities for businesses involved in energy efficiency and social services. Companies with expertise in energy advisory services or community engagement, particularly those capable of addressing complex needs within vulnerable populations, will find this project aligned with their growth objectives. Additionally, companies with established networks within the locality and a capacity for collaborative, multi-stakeholder partnerships will be well-suited to compete. Supporting sustainable energy projects like WHAM helps businesses not only grow their market presence but also contribute to meaningful social impact by enhancing community wellbeing and financial resilience.

## Notice

The WHAM project is a large, multi-agency initiative designed to support vulnerable and low-income households experiencing fuel poverty. The project brings together local authorities, NHS trusts, community organisations, energy sector partners and national bodies to deliver co-ordinated, in-depth support that improves income, energy efficiency, energy confidence and overall wellbeing. WHAM operates across Bristol, Bath, Northeast Somerset (B&NES), and North Somerset, delivering personalised energy advice and holistic casework to households living in fuel poverty. Support is provided through a blended delivery model, combining phone and email advice, home visits and community-based outreach such as advice surgeries, events and group sessions. The project also delivers fuel poverty awareness training for frontline practitioners to strengthen referral pathways and early identification of need. The project is delivered by three part-time WHAM Caseworkers, supported by a Somali-speaking Energy Caseworker who provides targeted and culturally appropriate support to Bristol's Somali community through trusted community venues and flexible engagement methods.

### Procurement Information

Centre for Sustainable Energy (CSE) is a nationally recognised organisation with specialist expertise in delivering fuel poverty and energy advice services to low-income households. Through its established Warmer Homes, Advice & Money (WHAM) model, CSE provides integrated, in-depth casework addressing fuel poverty, energy affordability, health inequalities and carbon monoxide risk. CSE is uniquely positioned within the West of England, with strong, long-standing partnerships across local authorities, NHS trusts and community organisations. Its coordinated, multi-agency delivery model combines personalised casework, outreach and referral pathways to deliver tailored support to households experiencing multiple vulnerabilities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065476-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Jun 2026 |
| Contract period | 23 Jul 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES & WEST UTILITIES LIMITED |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8FZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CENTRE FOR SUSTAINABLE ENERGY |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80330000 - Safety education services

## Release History

- 13 Jul 2026 at 09:09 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/065476-2026
- 2 Jun 2026 at 15:14 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/052036-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/065476-2026
  13th July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052036-2026
  2nd June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.cse.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06abc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06abc8.json.