---
title: "Future Procurement of Customer Contact Platform and Associated Services"
ocid: "ocds-h6vhtk-06ac0e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ac0e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ac0e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ac0e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR GREATER MANCHESTER"
published: "2026-06-03"
---

# Future Procurement of Customer Contact Platform and Associated Services

Buyer: TRANSPORT FOR GREATER MANCHESTER  
Current stage: Planning  
OCID: ocds-h6vhtk-06ac0e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ac0e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ac0e.json)

## Summary

Transport for Greater Manchester (TfGM) is planning a procurement process for a new Customer Contact Platform and Associated Services, which aims to enhance customer experience and operational efficiency within the transport sector. This procurement falls under the services category and is relevant to software package and information systems, as well as IT services. The procurement method is an open procedure, welcoming bids until the submission deadline on 30 September 2026. The procurement process is currently in the planning stage, with further notices anticipated by 1 September 2026. Key dates include the award period ending on 1 January 2027 and the contract period starting from 1 April 2027, with an extension option available until 31 March 2032. The project is set within the UK, specifically Greater Manchester.

This tender offers extensive business growth opportunities, particularly for firms specialising in IT services and software solutions. Businesses capable of providing a cloud-based customer contact platform with multi-channel communication support will find ample opportunity here. The contract's suitability for small and medium enterprises (SMEs) and its potential extensions provide a significant market engagement prospect. Companies with a track record in cloud solutions and comprehensive service support in the public transport domain are well-suited to compete in this tender, contributing to an improved public transport experience across a complex, multi-modal environment.

## Notice

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

### Lot Information

Lot 1

Renewal: Extensions to allow a re-assessment of the services and allowing the authority to go back out to market

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/052163-2026 |
| Notice type | UK3 - Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2026 |
| Submission deadline | 30 Sep 2026 |
| Future notice date | 1 Sep 2026 |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR GREATER MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 3BG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Jun 2026 at 08:48 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/052163-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/052163-2026
  3rd June 2026 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-17089

## Notice URLs

- https://tfgm.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ac0e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ac0e.json.