---
title: "GD3 Reach Out"
ocid: "ocds-h6vhtk-06ac90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ac90"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ac90.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ac90.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES & WEST UTILITIES LIMITED"
published: "2026-07-13"
---

# GD3 Reach Out

Buyer: WALES & WEST UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06ac90

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## Summary

Wales & West Utilities Limited has initiated the "GD3 Reach Out" project, focusing on community-based energy advocacy in Gloucestershire, South Gloucestershire, and Oxfordshire. The initiative targets minority and marginalised households facing barriers to accessing energy services. This tender falls under the services category, with a direct award procurement method, highlighting its distinctive delivery requirements. The project's contract, valued at £716,908, commenced on 24th July 2026 and will continue until 31st March 2028. Delivery will be managed primarily by SEVERN WYE ENERGY AGENCY LTD., an organisation known for specialised, community-embedded advocacy. The contract aims to reduce cultural and structural barriers in energy support accessibility.

This tender provides a unique opportunity for businesses specialising in community-based services, especially those focusing on cultural competency and outreach to vulnerable groups. Companies experienced in local advocacy, particularly within refugee, migrant, and minority communities, could leverage this project to further establish their expertise. With an emphasis on sustainable community engagement and resilience building, providers that can address barriers such as language proficiency and digital access constraints will find significant areas for growth and impact. The involvement of frontline organisations in this initiative presents additional collaboration and networking opportunities within the specified regions.

## Notice

This project will deliver targeted, community-based energy advocacy across Gloucestershire, South Gloucestershire and Oxfordshire, focusing on minority and marginalised households who experience structural barriers to accessing safe, affordable energy services on participating GDNs' networks. The scope of the project is shaped by learning from GD2 Reach Out delivery, alongside demographic analysis and extensive stakeholder engagement. Evidence shows that communities including refugees, asylum seekers, migrants, and Gypsy, Roma and Traveller households are disproportionately affected by fuel poverty and energy vulnerability. Barriers such as limited English proficiency, digital exclusion, insecure or poor-quality housing, unfamiliarity with the UK energy system and mistrust of statutory services significantly reduce engagement with suppliers and mainstream advice channels. In Oxfordshire, growing diversity driven by sustained refugee and asylum dispersal, alongside increased reliance on temporary and private rented accommodation, has created areas of concentrated unmet need. Similar patterns continue across Gloucestershire and South Gloucestershire. Frontline organisations consistently report households who lack basic understanding of energy systems and are unable or unwilling to engage independently with suppliers, leading to heightened risk of energy debt, self disconnection and unsafe heating practices, including increased carbon monoxide risk. Delivery will be led by trained Community-Based Energy Advocates (CBEAs) embedded within trusted, non-statutory environments such as community hubs, ESOL provision, refugee support services, faith groups and minority-led organisations. This model ensures support is accessible, culturally competent and delivered face-to-face, enabling effective engagement with households who would otherwise remain hidden from traditional services. Project objectives: *Reduce structural and cultural barriers preventing minority households from accessing energy advice, supplier engagement and consumer protections. *Improve understanding of the UK energy system, billing arrangements, tariffs and consumer rights through accessible, language-appropriate support. *Increase uptake of the Priority Services Register (PSR) among eligible minority and displaced households. *Prevent self-disconnection and reduce energy debt through holistic, case-managed advocacy. *Promote gas and carbon monoxide safety through trusted, culturally relevant engagement. *Strengthen community resilience by equipping minority-focused frontline organisations to identify and refer vulnerable customers. The project will deliver clear benefits to customers on participating GDN networks by improving safety, increasing engagement with protective mechanisms such as the PSR, and enabling earlier intervention to prevent avoidable harm. By addressing accessibility, trust and cultural barriers, GD3 Reach Out will reduce risk on the gas network, improve customer resilience and ensure that minority households are able to access energy support equitably and safely.

### Procurement Information

This contract is proposed for direct award to Severn Wye Energy Agency on the basis of technical capability and unique service delivery. Severn Wye is an established, specialist provider of community-based energy advice and has a proven track record delivering targeted outreach to vulnerable and hard-to-reach households, including through previous GD2 Reach Out activity. The organisation is uniquely positioned to deliver culturally competent, face-to-face energy advocacy embedded within trusted community settings, including work with refugee, migrant and Gypsy, Roma and Traveller communities. This approach is essential to overcoming structural barriers such as language, digital exclusion and distrust of statutory services, which cannot be effectively addressed through standard delivery models. Severn Wye's established partnerships, community presence, and specialist expertise enable the identification and support of "hidden" vulnerable households who are unlikely to engage with mainstream energy advice services. No alternative supplier is able to deliver this integrated, community-embedded model at the required scale and depth across the target regions. On this basis, Severn Wye represents the only provider capable of delivering the required outcomes, ensuring effective, equitable access to energy safeguarding support and maximising impact for vulnerable customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065462-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Jun 2026 |
| Contract period | 23 Jul 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £716,908 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES & WEST UTILITIES LIMITED |
| Additional buyers | SCOTIA GAS NETWORKS LIMITED |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | Horley Central & South |
| Westminster constituency | Dorking and Horley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SEVERN WYE ENERGY AGENCY |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80330000 - Safety education services

## Release History

- 13 Jul 2026 at 08:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/065462-2026
- 3 Jun 2026 at 13:24 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/052398-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/065462-2026
  13th July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052398-2026
  3rd June 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://severnwye.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ac90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ac90.json.