---
title: "Fuel Poverty and Energy Affordability"
ocid: "ocds-h6vhtk-06ada4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ada4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ada4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ada4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES & WEST UTILITIES LIMITED"
published: "2026-07-29"
---

# Fuel Poverty and Energy Affordability

Buyer: WALES & WEST UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06ada4

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## Summary

Wales & West Utilities Limited, a private utility company based in Newport, is overseeing a procurement process titled "Fuel Poverty and Energy Affordability" aimed primarily at Devon and Torbay. The project, which falls under the services category, has reached the award stage as of 29th July 2026, with a substantial contract value of £752,360.56. Sustainable Community Solutions Limited has been selected as the supplier, highlighting the project's focus on providing quality energy support services to vulnerable communities through a direct procurement method. The procurement process, noted for its light touch regime, ensures assistance such as home visits and community events to bolster energy affordability initiatives, with a contract period starting from 7th August 2026, and concluding on 31st May 2028.

This initiative offers significant growth opportunities for businesses specialising in energy efficiency, community support services, and safety education. Companies with expertise in face-to-face engagement and regional service delivery have a competitive edge in such projects. With emphasis on sustainability and community health, businesses focusing on energy advice and related fields can leverage this contract to enhance regional presence and build networks within community-focused initiatives, particularly those engaging with rural and socially isolated populations.

## Notice

This project will build on the long-standing approach to delivering trusted, high quality in-person energy support for communities across Devon and Torbay. Through this programme, ECOE Advice will ensure that vulnerable customers continue to receive timely, practical assistance, including carbon monoxide safety guidance and early conversations that support the transition to a net zero future. Support will be delivered through the following ways: - Home visits. - Hub drop-ins - Energy Advice Centres. - Community events and specialist clinics. Maintaining leased premises in Exeter and Paignton ensures that accessible, face-to-face support remains available in areas of greatest need. These sites enable customers who do not wish to receive home visits to seek help locally, improve response times and increase the number of households we can support efficiently. Alongside face-to-face delivery, the project will provide tailored household support including carbon monoxide safety, Priority Services Register engagement, personalised energy efficiency advice and energy triage. Advisors will also support access to emergency provision, keep-warm resources and onward referrals, including Fire and Rescue Service visits and gas safety interventions where required. To maximise the impact of this project, ECOE Advice will recruit four 0.4 FTE roles - a Data Lead a Well in the Home Health Energy Advisor, a People and Culture Lead, and an Income Generation Lead - alongside a 0.2 FTE Fuel Poverty Client Coordinator. Benefits include: - Access to trusted, in-person and community-based energy advice. - Improved energy efficiency, reduced fuel poverty and safer, warmer homes. - Strengthened referral pathways and faster response times. - Better data integration enabling earlier identification of vulnerability. - Enhanced financial resilience and improved household wellbeing. - Improved physical and mental wellbeing.

### Procurement Information

ECOE Advice (Sustainable Community Solutiosn) is a well-established, place-based organisation with specialist expertise in delivering fuel poverty, energy advice and vulnerability support across Devon and Torbay. Through its locally embedded model, ECOE provides trusted, person-centred support that addresses the interconnected challenges of energy affordability, poor housing, health vulnerability and carbon monoxide risk. ECOE is uniquely positioned within the region, operating through a strong network of community partners and accessible delivery channels including home visits, Energy Advice Centres, hubs and community outreach. It's model is built on face-to-face, relational engagement, ensuring those most at risk, including digitally excluded and socially isolated households, can access tailored support that is not achievable through remote or standardised approaches. This combination of local infrastructure, trusted relationships and integrated delivery cannot be readily replicated without disrupting established pathways, reducing accessibility and weakening engagement with vulnerable households. ECOE plays a critical role in providing consistent, community-based access to support, particularly in rural and off-gas areas where need is high and services are often fragmented. The proposed investment represents a continuation and strengthening of this proven model, enabling ECOE to maintain core services while building capacity following its transition to an independent charity. This ensures continuity of support for vulnerable households, protects established delivery capability and avoids fragmentation across the wider Devon support landscape.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071529-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Jun 2026 |
| Contract period | 6 Aug 2026 - 31 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £626,967 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES & WEST UTILITIES LIMITED |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8FZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUSTAINABLE COMMUNITY SOLUTIONS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80330000 - Safety education services

## Release History

- 29 Jul 2026 at 08:43 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/071529-2026
- 4 Jun 2026 at 13:24 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/052862-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/071529-2026
  29th July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052862-2026
  4th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.ecoeadvice.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ada4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ada4.json.