---
title: "Energy One Stop Shop - Crisis, Prevention and Retrofit Readiness"
ocid: "ocds-h6vhtk-06adb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06adb2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06adb2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06adb2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES & WEST UTILITIES LIMITED"
published: "2026-07-13"
---

# Energy One Stop Shop - Crisis, Prevention and Retrofit Readiness

Buyer: WALES & WEST UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06adb2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06adb2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06adb2.json)

## Summary

The procurement process initiated by Wales & West Utilities Limited involves the award of a contract titled "Energy One Stop Shop - Crisis, Prevention and Retrofit Readiness." This project focuses on providing holistic support to households in Plymouth, addressing issues like fuel poverty and energy insecurity through a comprehensive programme. The procurement is in the 'award' stage, and the contract involves a direct award with an implementation period from 24th July 2026 to 31st March 2028. The procurement falls under the services category, specifically safety education services, and involves substantial financial investment with a gross value of £720,000. PEC TRUST in Plymouth, a well-recognised organisation in delivering energy efficiency and poverty alleviation services, has been selected as the supplier for this initiative.

This tender presents significant opportunities for businesses involved in community energy solutions and public health sectors. Firms specialising in energy efficiency, housing improvement, and community outreach can leverage this project to expand their market reach and develop strategic partnerships across the UK. The project's emphasis on crisis intervention and community education aligns well with businesses offering consultative services to non-profit and governmental organisations. Participating in this tender can offer firms a robust platform for growth, especially those with expertise in addressing energy poverty, creating a direct impact on improving living conditions and household resilience in economically challenged areas.

## Notice

PEC's Energy One Stop Shop project will provide comprehensive, person-centred support to households across Plymouth who are facing, or are at risk of, fuel poverty, cold homes and energy insecurity. In line with the challenges highlighted in the problem statement, the project brings together crisis support, prevention advice, in-depth casework and community-focused energy awareness to address both immediate hardship and the structural issues that place vulnerable residents at risk. The delivery approach will address the key drivers of fuel poverty; low-income, high energy costs and poor energy efficiency, while ensuring residents receive co-ordinated and holistic support. This includes on-site advice through the PEC Home Hub, structured casework, targeted home visits and drop-ins across health and community venues, alongside campaigns focused on cold, damp and mould. Through this programme, PEC will: - Support individuals to reduce expenditure, strengthens income and help households manage energy bills, arrears and affordability challenges. - Advise communities on energy efficiency. - Raise awareness on CO safety and the Priority Services Rigster. - Provide interventions that reduce cold, damp and unhealthy housing conditions. - Deliver structured casework and advocacy. - Strengthen early prevention, through proactive outreach, citywide energy awareness and training for frontline workers so more professionals can recognise and respond to signs of fuel poverty earlier. The project will deliver clear and meaningful benefits for residents across Plymouth, with impacts that extend far beyond immediate energy support. By combining crisis intervention, tailored advice, structured casework and community engagement, the programme strengthens both household resilience and the wider systems ability to respond to fuel poverty effectively. Key benefits include: - Improved financial stability for vulnerable households. - Greater confidence and understanding of energy use. - Healthier, safer living conditions. - Increased awareness of CO safety and the priority services register. Reduced crisis escalation. - Stronger community resilience. - Greater reach and inclusion. - Long-term improvements in wellbeing.

### Procurement Information

Plymouth Energy Community (PEC) is a highly established, place-based organisation with specialist expertise in delivering fuel poverty, energy advice and vulnerability support through it's integrated Energy One Stop Shop model. PEC provides coordinated, person-centred support that addresses the interconnected challenges of energy affordability, poor housing, health inequalities and carbon monoxide risk. PEC is uniquely positioned within Plymouth, with deep-rooted partnerships across Adult Social Care, health services, local authorities and over 140 community organisations. It's delivery model centres on a visible, trusted Energy Hub alongside outreach, home visits and structured casework, creating a single, accessible route for residents to receive coordinated, practical support for complex needs. This combination of embedded local infrastructure, trusted relationships and integrated delivery cannot be readily replaced without disrupting established referral pathways reducing accessibility for vulnerable households and weakening the effectiveness of support. PEC is widely recognised as essential local infrastructure, providing a consistent, trusted point of access that prevents residents being passed between services and enables earlier, more effective intervention. The proposed investment represents a continuation and targeted of this proven model, enabling PEC to respond to sustained and growing demand while maintaining core services such as the Energy Hub, casework, embedded health support and outreach. This ensures continuity for households with complex needs and avoids fragmentation across Plymouth support landscape.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065470-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Jun 2026 |
| Contract period | 23 Jul 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES & WEST UTILITIES LIMITED |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8FZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEC TRUST |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80330000 - Safety education services

## Release History

- 13 Jul 2026 at 09:01 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/065470-2026
- 4 Jun 2026 at 13:58 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/052892-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/065470-2026
  13th July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052892-2026
  4th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://plymouthenergycommunity.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06adb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06adb2.json.