---
title: "Ticketing Solution"
ocid: "ocds-h6vhtk-06ae03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ae03"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ae03.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06ae03.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CANTERBURY CHRIST CHURCH UNIVERSITY"
published: "2026-06-04"
---

# Ticketing Solution

Buyer: CANTERBURY CHRIST CHURCH UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-06ae03

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ae03)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06ae03.json)

## Summary

The procurement process involves Canterbury Christ Church University seeking a software solution titled "Ticketing Solution" to enhance workflow by managing customer enquiries into IT and other departments. The contract, categorised under the 'goods' industry, specifically targets software packages and information systems. Located in Canterbury, with delivery to be executed in the UKJ4 region, this procurement process has progressed to the contract award stage, having been signed on 23 February 2026. Conducted through a direct, below-threshold method without competition, the procurement process was completed with Halo Service Solutions Ltd selected as the supplier, with the contract effective from 1 March 2026 to 28 February 2031.

This tender presents substantial opportunities for businesses in the software development and information systems sectors, particularly those capable of delivering comprehensive ticketing solutions that streamline organisational processes. Companies specialising in software packages that facilitate precise departmental workflow management are well-positioned to compete in similar opportunities in the future, thus fostering business growth. Given the negotiation was direct with a known supplier, businesses aiming to secure similar contracts should aim to create strategic partnerships with public authorities to improve their chances of selection through non-competitive or direct procurement processes.

## Notice

Providing a software solution to allow ticketing of customer enquiries into IT and other departments for improved work flow

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/053009-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Feb 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £403,920 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CANTERBURY CHRIST CHURCH UNIVERSITY |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT1 1QU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Barton |
| Westminster constituency | Canterbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Jun 2026 at 15:20 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/053009-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/053009-2026
  4th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-17256

## Notice URLs

- https://usehalo.com
- https://www.canterbury.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06ae03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06ae03.json.