---
title: "Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)"
ocid: "ocds-h6vhtk-06b050"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b050"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b050.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b050.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "HYWEL DDA UNIVERSITY HEALTH BOARD"
published: "2026-06-08"
---

# Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)

Buyer: HYWEL DDA UNIVERSITY HEALTH BOARD  
Current stage: Planning  
OCID: ocds-h6vhtk-06b050

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b050)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b050.json)

## Summary

The Hywel Dda University Health Board, in conjunction with CGI IT UK Limited, is in the planning stage of a procurement process aimed at enhancing patient service access through a centralised Patient Service Centre (PSC). Relevant activities are taking place in Carmarthen, Wales, under the oversight of the NHS Wales Shared Services Partnership. This initiative falls within the software and IT services industry category, with the overall goal of improving operational efficiency and patient experience. Prospective participants are required to request preliminary qualification documentation by 19th June 2026, with the responses due three weeks thereafter. The tender is scheduled for release in mid-July 2026, reflecting the project's entry into the procurement phase.

This procurement offers significant opportunities for businesses specialising in software development and IT consulting. Companies with expertise in creating integrated patient-focused digital tools can benefit from engaging in this tender, as it aims to deliver a comprehensive multi-channel platform that promotes seamless patient interaction and service access. With an emphasis on establishing a unified interface for patient and staff engagement, this project could especially suit firms with experience in healthcare system integration and those with a focus on enhancing digital health solutions. This presents a unique opportunity to support NHS Wales' digital transformations, potentially leading to further collaborative opportunities in healthcare tech advancements.

## Notice

The requirement is driven by the need to provide a single point of access for patients to Health Board services, help patients manage their own health and wellbeing, improve patient experience, reduce duplication and strengthen operational efficiency; giving clinicians and support staff a timely, unified view of the patient across relevant health board systems. The proposed service aligns with the Health Board's strategic ambitions and national NHS Wales digital priorities and is intended to provide the foundations for future regional integration and service expansion. The PSC is the central patient-facing platform: a single, multi-channel point of access that brings together phone, web, chat, post, SMS and in-person access so that patients can access information, guidance, appointment support, referral help and waiting list support without being bounced around separate teams or channels. It is the mechanism that replaces fragmented contact arrangements and gives patients a more coherent, predictable way of accessing Health Board services. For staff, it provides a common way of logging calls, triaging enquiries, escalating issues, managing referrals and tracking actions through to completion. It should also help reduce duplication, improve handovers and make it easier for teams to support patients consistently across services. 360deg View is the clinician and operational view of the patient: a unified, real-time picture of patient records, interaction history, communications, tasks and pathway activity. It is designed to help staff see the patient in context, support multi-disciplinary team (MDT) working and reduce time spent hunting across systems for information, while also enabling dashboards, alerts and operational oversight. 360deg View is not just a read-only record but a working tool for coordinated care and pathway management. The PSC will work together as one joined-up service with the patient engagement platform (PEP). The PSC will handle patient contact and day-to-day requests, while the PEP will provide the digital tools patients use to manage aspects of their own care, such as viewing information, booking or changing appointments and following guidance. Together, they will give patients a smoother experience and give staff a clearer view of what has happened and what needs to happen next.

### Planning Information

This will be a direct procurement by CGI IT UK Limited on behalf of HDUHB.
This notice is only being published on Sell2Wales by HDUHB on CGI’s behalf. All further activities, including issue and receipt of the PQQ and its responses will be handled via direct email to and from CGI IT UK Limited.
If you are interested in receiving the PQQ documentation, then please send an email to UK.AM.PSCProcurementHDdUHB@cgi.com, with the subject line “202606_HDdUHB_CGI_PSC documentation request” no later than 19th June 2026 5:30 p.m. (BST). Late requests will not be considered.
Suppliers will be asked to respond to the PQQ initially, with all responses to be submitted via email to CGI IT UK Limited. Responses will be reviewed and successful suppliers will be directly invited to respond to the subsequent ITT.
The deadline for receipt of responses to the PQQ will be 3 weeks from the publication date at 5:30 p.m. BST
A supplier briefing will be held during the PQQ phase to provide more context; details will be provided in the PQQ documentation.
It is anticipated that the ITT will be published during 2nd-3rd week in July 2026, but this is subject to change.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054009-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 20 Jul 2026 |
| Award date | Not specified |
| Contract period | 1 Jan 2027 - 1 Jan 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYWEL DDA UNIVERSITY HEALTH BOARD |
| Additional buyers | NHS WALES SHARED SERVICES PARTNERSHIP (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BT |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | TLL14 South West Wales |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Jun 2026 at 17:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/054009-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/054009-2026
  8th June 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://nwssp.nhs.wales
- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b050. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b050.json.