---
title: "Case Tracker"
ocid: "ocds-h6vhtk-06b17d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b17d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b17d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b17d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAVERING"
published: "2026-06-10"
---

# Case Tracker

Buyer: LONDON BOROUGH OF HAVERING  
Current stage: Award  
OCID: ocds-h6vhtk-06b17d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b17d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b17d.json)

## Summary

The London Borough of Havering has completed a procurement process for a project titled "Case Tracker", which falls within the CPV category of software package and information systems. This initiative is aimed at providing a case management solution for complaints, FOI (Freedom of Information), SAR (Subject Access Requests), and Members. The procurement was conducted using a limited procurement method, specifically through a direct award on the G Cloud 14 framework, without prior publication of a call for competition. This decision was based on the need to seamlessly maintain a bespoke digital solution that replaced inefficient manual processes, enhancing service quality and management information. The procurement contract was signed on 17 February 2026, with the awarded contract valued at £208,875. Delivery locations span several UK regions, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK.

This project represents a significant opportunity for businesses specialising in software solutions and information systems, particularly those adept in creating digital case management tools. Smaller enterprises such as SMEs, like the awarded supplier ROL Solutions Ltd, could particularly benefit from engaging in such contracts, gaining exposure and experience in public sector projects. Companies offering innovative, robust software that improves operational efficiency and data management are well-suited to compete in similar tenders. This contract highlights the potential for growth and market presence that can be achieved through strategic partnerships with regional authorities like the London Borough of Havering.

## Notice

Case management solution for complaints, FOI, SAR and Members

### Procurement Information

The decision is driven by the need to maintain what essentially is now a bespoke system that has replaced an inefficient manual spreadsheet processes with a robust, widely used digital solution, improving service quality, management information, and responsiveness for both residents and Members.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054608-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £208,875 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAVERING |
| Locality | ROMFORD |
| Post town | Romford |
| Postcode | RM1 4GR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | Marshalls & Rise Park |
| Westminster constituency | Romford |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Jun 2026 at 09:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/054608-2026

## Notice URLs

- https://www.havering.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b17d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b17d.json.