---
title: "Service Desk Software"
ocid: "ocds-h6vhtk-06b1c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1c2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b1c2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b1c2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "RUTLAND COUNTY COUNCIL"
published: "2026-06-10"
---

# Service Desk Software

Buyer: RUTLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06b1c2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1c2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b1c2.json)

## Summary

Rutland County Council, a sub-central government public authority, has recently completed the procurement process for a service desk software aimed at managing incidents, changes, problems, and assets. This procurement falls under the IT services category, specifically consulting, software development, Internet, and support. The contract was awarded on 10th May 2026 to ZOHO CORPORATION LIMITED, a Milton Keynes-based SME, with a direct procurement method below the threshold without competition. The contract commenced on 25th May 2026 and will extend until 24th May 2029, with options for two one-year renewals, potentially lasting until 2031. The gross value of this contract is £42,777.

This tender offers significant opportunities for companies specialising in IT service management solutions, particularly those capable of providing robust incident and asset management platforms. The direct award approach emphasises the importance of establishing strong relationships with public authorities such as Rutland County Council. Companies positioned as SMEs and those within close proximity to the East Midlands region may find additional advantages due to the local context and specific service needs of the Council. This tender reflects a stable multi-year revenue source for the awarded supplier and a potential model for similar future contracts.

## Notice

Service management platform handling incident, change, problem and, asset management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054715-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 May 2026 |
| Contract period | 24 May 2026 - 24 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £35,648 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RUTLAND COUNTY COUNCIL |
| Locality | OAKHAM |
| Post town | Leicester |
| Postcode | LE15 6HP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Rutland |
| Electoral ward | Oakham South |
| Westminster constituency | Rutland and Stamford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Jun 2026 at 11:46 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/054715-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/054715-2026
  10th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.zoho.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b1c2.json.