---
title: "NHSWYICB - 24 Hour Mental Health Crisis Support Line"
ocid: "ocds-h6vhtk-06b1d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1d3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b1d3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b1d3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WEST YORKSHIRE INTEGRATED CARE BOARD"
published: "2026-06-10"
---

# NHSWYICB - 24 Hour Mental Health Crisis Support Line

Buyer: NHS WEST YORKSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-06b1d3

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## Summary

The NHS West Yorkshire Integrated Care Board is in the stage of intending to award a contract under the Provider Selection Regime for the 24 Hour Mental Health Crisis Support Line. This contract, valued at £1,645,746, is set to continue with Nottingham Community Housing Association, the existing provider, and pertains to mental health services covering Barnsley, Calderdale, Kirklees, Leeds, and Wakefield. The procurement process has been conducted under a limited award procedure without prior competition, with a contract period from 1st January 2027 to 31st March 2028 and an option for a one-year extension. The decision to continue with the current provider is based on an assessment against the key PSR criteria, with the standstill period for representations ending on 23rd June 2026.

This tender presents significant growth opportunities for businesses within the health services sector, particularly those focusing on mental health crisis support. Businesses that can demonstrate strong integration within mental health systems, value for money, and the ability to improve access and reduce health inequalities would find themselves well-positioned to compete in future similar procurements. Although this specific intention is towards an existing provider, it underscores the importance of innovative service delivery, collaboration, and sustainability in enhancing service provision and meeting the healthcare needs of the population, which are crucial areas for potential bidders to target in future opportunities.

## Notice

Adult 24 Hour Mental Health Support Line providing NHS 111 mental health option for Barnsley, Calderdale, Kirklees, Leeds and Wakefield.

### Lot Information

Lot 1

The Contract Authority; NHS West Yorkshire Integrated Care Board intends to award a contract to an existing provider following Direct Award Process C. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime.

Contract Period: 01/01/2027 - 31/03/2028

with and extension option of 1 Year form 01/04/2028 - 31/03/2029

Contract Value: PS1,645,746. Additional information: 1. Eligibility for Direct Award Process C 

The Record of Decision Making created at the time of the decision confirms that the service: 

is an existing service; 

is delivered by an existing provider Nottingham Community Housing Association; 

is replacing a contract that is due to expire; and 

is therefore eligible in principle for Direct Award Process C. 

The Record also identifies the named decision-maker, senior approving bodies, contract value and term, and confirms that no conflicts of interest were declared. This document evidences that the decision was taken consciously and contemporaneously within the PSR framework, rather than by default or assumption. 

2. No Considerable Change to Contracting Arrangements 

The 24 Hour Mental Health Crisis Support Line Service Specification demonstrates that the proposed contract does not introduce any considerable change when compared with the existing arrangements. 

In substance: 

the service model remains an integrated pathway within crisis mental health; 

the population, geography, referral routes, and eligibility criteria are unchanged; 

delivery remains with the same incumbent provider, using the same delivery model; 

there is no expansion, reconfiguration, or transfer of material risk. 

The ICB actively reviewed the proposed scope, duration, outcomes, delivery model, and risk profile against the existing contract and concluded that none of these elements met the PSR "considerable change" threshold. While the specification is presented in an updated format, the underlying service is materially consistent with the existing contract. 

3. Provider Performance and Likely Future Performance 

The Service Review Template - PSR Key Criteria provides detailed, narrative-based evidence demonstrating that the existing provider: 

is satisfying the current contract to a sufficient standard; and 

is likely to satisfy the proposed contract to a sufficient standard. 

The Service Review assesses performance against all PSR key criteria, including: 

Quality and innovation - supported by/evidenced by service outcomes including benchmarked performance against NHS England mental health 111 Key Performance Indicators. 

Value and stewardship of public funds - demonstrated through 
return on investment, efficiency gains, cost effectiveness and system savings which have in some areas increased the resource available to in person mental health support. 

Integration, collaboration, and sustainability - reflected in partnership working across the mental health crisis pathway, alignment with wider pathways, embedded delivery and training development across relevant parts of the system. 

Access, inequalities, and choice - supported by targeted interventions to support frequent users, inclusive or adapted provision and reach into underserved or priority populations. 

Social value - including 
prevention activity, community capacity building, wider economic or social benefits. 

The ICB considered not only historic performance, but also whether the provider's established workforce, governance arrangements, and delivery model provide assurance of continued performance under the proposed contract. The proposed contract does not introduce new delivery requirements, expanded cohorts, or increased demand beyond that already successfully managed by the provider. 

4. Proportionality and Overall Assurance 

In determining the appropriate procurement route, the ICB considered whether a competitive process would deliver additional benefit. Given the continuity of need, the absence of material change, the provider's performance, and the risks associated with service disruption, the ICB concluded that a competitive process would not be proportionate to the time, cost, and delivery risk involved. 

Taken together, the three documents; Record of Decision Making, Service Specification and Service Review Template provide a coherent and auditable justification for the use of Direct Award Process C, demonstrating that: 

the regulatory conditions for Process C are met; 

the decision was taken lawfully, transparently, and proportionately; 

the existing provider sufficiently meets the PSR criteria; and 

continuity of a clinically effective and system-beneficial service is in the best interests of patients and the wider system. 

WY ICB therefore remains satisfied that the requirements of the Provider Selection Regime have been properly applied and evidenced.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 23 June 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054739-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,645,746 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WEST YORKSHIRE INTEGRATED CARE BOARD |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 4AS |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOTTINGHAM COMMUNITY HOUSING ASSOCIATION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 10 Jun 2026 at 12:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/054739-2026

## Notice URLs

- https://www.england.nhs.uk/commissioning/how-commissioning-is-changing/nhs-provider-selection-regime/independent-patient-choice-and-procurement-panel/
- https://www.ncha.org.uk/
- https://www.westyorkshire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b1d3.json.