---
title: "HOUSING AND ASSETS SATISFACTION SURVEYS"
ocid: "ocds-h6vhtk-06b1f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1f7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b1f7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b1f7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HOUNSLOW"
published: "2026-06-10"
---

# HOUSING AND ASSETS SATISFACTION SURVEYS

Buyer: LONDON BOROUGH OF HOUNSLOW  
Current stage: Award  
OCID: ocds-h6vhtk-06b1f7

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## Summary

The London Borough of Hounslow has completed the procurement process for its 'HOUSING AND ASSETS SATISFACTION SURVEYS' contract, under a limited competition method, which fell below threshold requirements. The contract involves conducting various resident satisfaction surveys, including statutory annual Tenant Satisfaction Measures, Leaseholder Satisfaction Surveys, and others related to Repairs and Tenancy Sustainment. The contract was awarded to KWEST RESEARCH LIMITED and will start on 1st July 2026, running until 30th June 2029 with an option to extend for a further two twelve-month periods. This procurement marks the contract as active, with a value of £139,378 excluding VAT. The focus is on providing services within the UKI75 region, specifically targeting survey services and customer satisfaction surveys in the public sector related industry.

This tender creates substantial opportunities for businesses specialising in survey services and data analysis, particularly those interested in public sector contracts. SMEs like KWEST RESEARCH LIMITED, which can manage the end-to-end execution of satisfaction surveys, including data handling and analysis, are well-suited to compete in this sector due to their agility and expertise. Businesses that can leverage technology and methods to provide insightful analysis and aid statutory reporting will find this type of procurement a gateway to demonstrating their capabilities and can benefit significantly from the exposure and experience of working with a public authority like the London Borough of Hounslow.

## Notice

The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: * The statutory annual Tenant Satisfaction Measures (TSM) perception survey * The annual Leaseholder Satisfaction Survey * Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054796-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jun 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £139,378 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HOUNSLOW |
| Locality | HOUNSLOW, LONDON |
| Post town | Twickenham |
| Postcode | TW3 3EB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Hounslow |
| Electoral ward | Hounslow West |
| Westminster constituency | Feltham and Heston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 10 Jun 2026 at 13:45 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/054796-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/054796-2026
  10th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.kwestresearch.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b1f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b1f7.json.