---
title: "Repayment Unverified Customers"
ocid: "ocds-h6vhtk-06b204"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b204"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b204.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b204.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "STUDENT LOANS COMPANY"
published: "2026-06-10"
---

# Repayment Unverified Customers

Buyer: STUDENT LOANS COMPANY  
Current stage: Planning  
OCID: ocds-h6vhtk-06b204

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b204)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b204.json)

## Summary

The Student Loans Company, a central government public authority in the UK, is planning a procurement process titled "Repayment Unverified Customers." This initiative falls under the services industry category, specifically focusing on collection agency services. It intends to engage an outbound dialler service to enhance customer verification rates and manage outstanding repayments more effectively. The tender is currently in the planning stage, with detailed communication planned for 1st August 2026 and a contract period starting on 1st October 2026, ending on 30th September 2029. The procurement value is £2,790,000, out of which the gross amount is £3,348,000, delivered and serviced within the United Kingdom.

This procurement presents a valuable growth opportunity for businesses specialising in collection services, especially those experienced in handling large-scale government accounts. Small and medium-sized enterprises (SMEs) may find this tender particularly advantageous as the lot is suited for SMEs, allowing them to expand their market reach and enhance their portfolio of government contracts. A company that can seamlessly integrate outbound communication systems and manage sensitive customer-level data may be ideal to deliver the desired outcomes outlined in this tender.

## Notice

An outbound dialler service is required as part of the internal strategy to improve verification rates for customers who cannot be located within the Tax and Benefits system, do not repay SLC directly, or do not respond to requests for information about their circumstances. Customer-level data will be shared with the external supplier on files to enable outbound contact. To maintain accurate customer account information, repayment systems will be accessible via Citrix, enabling live updates to be made as required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054818-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Aug 2026 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,790,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 10 Jun 2026 at 14:07 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/054818-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/054818-2026
  10th June 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b204. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b204.json.