---
title: "Provision of Contact Centre Software"
ocid: "ocds-h6vhtk-06b220"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b220"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b220.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b220.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST"
published: "2026-06-10"
---

# Provision of Contact Centre Software

Buyer: TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-06b220

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b220)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b220.json)

## Summary

The procurement process managed by the TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST focused on acquiring a Cloud Contact Centre system to support its Crisis Services and Information Service Desk. The tender, titled "Provision of Contact Centre Software," falls under the telecommunications system category and was procured as goods for the UKC region. The procurement utilised a limited method, specifically an award without prior publication, as the offer was selected from the Digital Market Place using CCS RM6116. This process reached the award stage on 10th June 2026, culminating in a contract signed with British Telecommunications PLC on 27th May 2026, worth £226,800. The procurement was initiated under legal basis 32014L0024 and involved considerations beyond the regular scope of directives.

This contract presents significant opportunities for businesses specialising in telecommunications, especially those delivering cloud-based solutions tailored to large-scale operations such as healthcare and crisis management services. Companies with robust experience in providing reliable voice SIP, agent management, and call storage capabilities would be well-positioned to compete in similar future tenders. The procurement process indicates potential future opportunities as digital and cloud-based services become integral to healthcare infrastructure, allowing businesses to align with essential healthcare delivery and management roles.

## Notice

Provision of Cloud Contact Centre system, for 50+ Agents to support the Trusts Crisis Services and Information Service Desk.

### Lot Information

Lot 1

Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

### Procurement Information

Service offer was selected from the Digital Market Place and awarded using CCS RM6116.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054863-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 May 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £226,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL2 2TS |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Brinkburn & Faverdale |
| Westminster constituency | Darlington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 10 Jun 2026 at 14:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/054863-2026

## Notice URLs

- https://www.tewv.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b220. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b220.json.