---
title: "Natterbox renewal"
ocid: "ocds-h6vhtk-06b372"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b372"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b372.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b372.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK RESEARCH & INNOVATION (UKRI)"
published: "2026-06-11"
---

# Natterbox renewal

Buyer: UK RESEARCH & INNOVATION (UKRI)  
Current stage: Award  
OCID: ocds-h6vhtk-06b372

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b372)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b372.json)

## Summary

The contract titled "Natterbox renewal" was initiated by UK Research & Innovation (UKRI), located in Swindon, Wiltshire. This procurement falls under the industry category of "Information systems" and involves the renewal of a cloud-based telephony system for customer support. The procurement method was direct, conducted below the threshold and without competition, considering its completion status. The location specific to this contract is the United Kingdom, with the buyer being a central government public authority. The contract was signed on 31st March 2026 and is set to commence on 18th May 2026, concluding on 17th May 2027.

This contract presents significant opportunities for businesses involved in the provision of telephony and IT systems. Large firms with expertise in cloud-based customer support solutions are ideally suited to participate, although this particular contract was awarded directly to Natterbox Limited without competition. The procurement approach implies an emphasis on reliability and trusted partnerships, suggesting that businesses with established reputations and a history of delivering robust telephony services may find similar opportunities in future procurement activities undertaken by UKRI and similar public authorities.

## Notice

Renewal of Natterbox cloud-based telephony for the Customer Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/055423-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 17 May 2026 - 17 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £93,861 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK RESEARCH & INNOVATION (UKRI) |
| Locality | SWINDON, WILTSHIRE |
| Post town | Swindon |
| Postcode | SN2 1FL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NATTERBOX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48810000 - Information systems

## Release History

- 11 Jun 2026 at 15:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/055423-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/055423-2026
  11th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.ukri.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b372. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b372.json.