---
title: "Extension of Road User Charging Business Operations Services (BOps)"
ocid: "ocds-h6vhtk-06b387"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b387"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b387.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b387.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2026-06-18"
---

# Extension of Road User Charging Business Operations Services (BOps)

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-06b387

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## Summary

Transport for London (TfL) has awarded a contract extension for Road User Charging Business Operations Services (BOps) to Capita Business Services Ltd. The procurement falls under the services category, specifically involving public road transport and IT services, operating predominantly in London. This award was facilitated through a direct procurement method under the Procurement Act 2023, aiming to ensure continuity of critical systems. The contract covers the processing of payments, multi-channel customer interactions, and operational support, playing a vital role within TfL's systems. The standstill period for this contract ended on 29 June 2026, and the contract is set to start on 26 September 2026, with an initial term of five years and the possibility of a two-year extension.

This tender presents significant business growth opportunities, particularly for firms with expertise in large-scale IT services, system integration, and transport support. Businesses that specialise in proprietary software solutions and have the capacity to operate within tightly integrated systems will find this extension advantageous. The contract is designed to maintain service quality and system compatibility, thereby offering stability and a sustained revenue stream for the selected supplier. Companies keen on engaging in a highly technical and dynamic environment should consider this tender, especially those capable of navigating complex contractual agreements and possessing robust operational resilience.

## Notice

This Contract Award Notice is issued in accordance with the Procurement Act 2023 to notify the market of the award decision and to formally commence the standstill period for the provision of Business Operations (BOps) services supporting Road User Charging (RUC). The BOps contract provides: - processing of payments; - multi-channel customer interactions; - the receipt, handling and verification of associated records; and - interfaces with enforcement operations systems and other RUC systems. The services operate within TfL's live RUC environment and form part of a highly complex and integrated operational ecosystem, supporting critical public-facing and statutory functions including charging, enforcement, and customer account management. This award enables service continuity while TfL undertakes a competitive procurement for a future combined Business and Enforcement Operations (BEOps) contract and ensures sufficient time for procurement, mobilisation, system integration, testing, and safe transition. In accordance with the Procurement Act 2023, a mandatory standstill period of 8 working days applies. The Authority will not enter into the contract before the end of this standstill period. The extension to the BOps Contract will be a direct award under section 41 and Schedule 5 of the Procurement Act 2023. This is on the basis that paragraph 7 of Schedule 5 (Additional or repeat goods, services or works - extension) applies. The grounds for this justification are set out in this section. The existing BOps services are delivered through highly complex, proprietary and tightly integrated systems embedded within TfL's live RUC environment. The BOps system and the interfaced Enforcement Operations (EOps) system support critical functions of RUC including charging, payments, enforcement and customer account management, operating continuously at significant scale. The BOps services are supplied as part of an interdependent architecture with tightly coupled data, systems and business processes, such that partial replacement or separation would not be technically feasible without material redesign. The BOps system and interfaces have been configured, integrated and optimised during the term of the contract for the requirements of RUC and rely on supplier-specific operational knowledge, configuration and control which cannot be replicated without substantial technical intervention. The services are dependent on a deeply integrated technical architecture comprising bespoke system components, interfaces, data structures and operational configurations that have been developed and refined during the term. These components are fully embedded within TfL's RUC systems and are not capable of being separated or re-provided independently without material technical intervention. The scope and overall nature of the BOps services will remain substantially unchanged during the proposed extension. A change of supplier at this stage would necessitate the replacement or substantial re-engineering of core system components and interfaces. This would result in incompatibility with existing systems and infrastructure and would give rise to disproportionate technical difficulties in operation, maintenance, data integrity and service continuity. In particular, transition to an alternative supplier would introduce significant risks relating to system interoperability, operational resilience and enforcement accuracy. Accordingly, the continued supply of services by Capita is necessary to ensure compatibility with the existing technical environment and to avoid disproportionate technical and operational disruption. The conditions set out in paragraph 7 of Schedule 5 of the Procurement Act 2023 are therefore satisfied and TfL considers that it may directly award the extension to Capita. The proposed extension is for an initial term of 5 years, with a limited optional extension to a maximum of 7 years. This reflects the minimum period strictly necessary to: - complete a compliant competitive procurement process; - design and implement a replacement service model and technical architecture; and - undertake safe, controlled and phased transition to a new supplier Shorter contract durations have been carefully considered but rejected, as they would: - materially increase technical and transition risk; - constrain the ability of bidders to design and mobilise a viable and compliant solution; and - undermine effective competition by reducing the feasibility of market entry and delivery TfL will have rights to terminate the extended BOps Contract, enabling TfL to transition to a replacement supplier at the earliest point at which it is technically feasible and operationally safe to do so, for example if mobilisation and testing take less time than the current programme assumptions allow for. This ensures that the duration of the extension represents a maximum necessary period rather than a fixed commitment. For these reasons, TfL considers that the length of the proposed extension is necessary and proportionate and has taken commercial steps to ensure that if the procurement and mobilisation of the supplier of the new BEOps contract is achieved on a shorter programme than currently assumed, there are means to transition to the BEOps contract as soon as practicable.

### Procurement Information

The extension to the BOps Contract will be a direct award under section 41 and Schedule 5 of the Procurement Act 2023. This is on the basis that paragraph 7 of Schedule 5 (Additional or repeat goods, services or works - extension) applies. The grounds for this justification are set out in this section. The existing BOps services are delivered through highly complex, proprietary and tightly integrated systems embedded within TfL's live RUC environment. The BOps system and the interfaced EOps system support critical functions of RUC including charging, payments, enforcement and customer account management, operating continuously at significant scale. The BOps services are supplied as part of an interdependent architecture with tightly coupled data, systems and business processes, such that partial replacement or separation would not be technically feasible without material redesign. The BOps system and interfaces have been configured, integrated and optimised during the term of the contract for the requirements of RUC and rely on supplier-specific operational knowledge, configuration and control which cannot be replicated without substantial technical intervention. The services are dependent on a deeply integrated technical architecture comprising bespoke system components, interfaces, data structures and operational configurations that have been developed and refined during the term. These components are fully embedded within TfL's RUC systems and are not capable of being separated or re provided independently without material technical intervention. The scope and overall nature of the BOps services will remain substantially unchanged during the proposed extension. A change of supplier at this stage would necessitate the replacement or substantial re-engineering of core system components and interfaces. This would result in incompatibility with existing systems and infrastructure and would give rise to disproportionate technical difficulties in operation, maintenance, data integrity and service continuity. In particular, transition to an alternative supplier would introduce significant risks relating to system interoperability, operational resilience and enforcement accuracy. Accordingly, the continued supply of services by Capita is necessary to ensure compatibility with the existing technical environment and to avoid disproportionate technical and operational disruption. The conditions set out in paragraph 7 of Schedule 5 of the Procurement Act 2023 are therefore satisfied and TfL considers that it may directly award the extension to Capita. Length of extension The proposed extension is for an initial term of 5 years, with a limited optional extension to a maximum of 7 years. This reflects the minimum period strictly necessary to: - complete a compliant competitive procurement process - design and implement a replacement service model and technical architecture - undertake safe, controlled and phased transition to a new supplier Shorter contract durations have been carefully considered but rejected, as they would: - materially increase technical and transition risk - constrain the ability of bidders to design and mobilise a viable and compliant solution - undermine effective competition by reducing the feasibility of market entry and delivery TfL will have rights to terminate the extended BOps Contract, enabling TfL to transition to a replacement supplier at the earliest point at which it is technically feasible and operationally safe to do so, for example if mobilisation and testing take less time than the current programme assumptions allow for. This ensures that the duration of the extension represents a maximum necessary period rather than a fixed commitment. For these reasons, TfL considers that the length of the proposed extension is necessary and proportionate and has taken commercial steps to ensure that if the procurement and mobilisation of the supplier of the new BEOps contract is achieved on a shorter programme than currently assumed, there are means to transition to the BEOps contract as soon as practicable.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057795-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Jun 2026 |
| Contract period | 25 Sep 2026 - 25 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £425,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 98 - Other community, social and personal services

### Codes

- 60112000 - Public road transport services
- 63712000 - Support services for road transport
- 72000000 - IT services: consulting, software development, Internet and support
- 98351110 - Parking enforcement services

## Release History

- 18 Jun 2026 at 18:32 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057795-2026
- 11 Jun 2026 at 16:27 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/055455-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/057795-2026
  18th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/055455-2026
  11th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.Capita.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b387. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b387.json.