---
title: "The Decision-Making Service Support For Disabled Persons Railcard"
ocid: "ocds-h6vhtk-06b47c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b47c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b47c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b47c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "RAIL DELIVERY GROUP"
published: "2026-06-12"
---

# The Decision-Making Service Support For Disabled Persons Railcard

Buyer: RAIL DELIVERY GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-06b47c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b47c.json)

## Summary

The Rail Delivery Group, a sub-central government authority in the United Kingdom, is seeking a Service Partner for "The Decision-Making Service Support for Disabled Persons Railcard" project. The procurement process is currently in the tender stage, with the final submission deadline on 13th July 2026. This tender is an open procedure focused on services related to support for railway transport. The contract, valued at £1.8 million, will start on 1st September 2026 and is expected to last until 31st August 2029, with potential renewals. The project involves managing an independent Decision-Making Service within the Rail Delivery Group’s CRM infrastructure, excluding customer contact handling services.

This tender provides significant opportunities for businesses specialising in data analysis, administration services, or those experienced in railway support services. Particularly, SMEs and VCSEs are deemed suitable for this opportunity, due to the contract's emphasis on technical quality and innovation. Businesses interested in expanding their portfolio in public sector contracts, especially those experienced in independent assessment services, can benefit from the long-term nature of this contract and the potential for growth through its renewal options. The open procurement method ensures a transparent and competitive tender process.

## Notice

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant's eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group's (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/055927-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2026 |
| Submission deadline | 13 Jul 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2026 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,800,000 |
| Lots value | £1,800,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAIL DELIVERY GROUP |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4V 3DS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 63711000 - Support services for railway transport
- 72316000 - Data analysis services
- 75100000 - Administration services
- 75121000 - Administrative educational services
- 79512000 - Call centre

## Release History

- 12 Jun 2026 at 16:55 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/055927-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/055927-2026
  12th June 2026 - Tender notice on Find a Tender

## Notice URLs

- https://raildeliverygroup.tlb.app.jaggaer.com/esop/tlb-host/public/rail-delivery-group/web/login.html?_ncp=1778233216558.2169246-1
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nationalrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b47c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b47c.json.