---
title: "High Intensity User Service"
ocid: "ocds-h6vhtk-06b487"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b487"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b487.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b487.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2026-06-15"
---

# High Intensity User Service

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06b487

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b487)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b487.json)

## Summary

This public procurement process, managed by Newcastle City Council, pertains to the "High Intensity User Service" project, focusing on reducing health inequalities. The procurement falls under the services industry category, specifically addressing rehabilitation services, and is located in Newcastle Upon Tyne, UKC22 region. The procurement stage has concluded with the contract awarded on 10th June 2026 and the service running until 31st March 2027. The procurement method was direct, below threshold without competition, under a light touch special regime, and the contract's total gross value is £172,422. The awarded supplier is the British Red Cross Society.

This tender opportunity offers significant growth prospects for organisations specialising in healthcare support services, especially those focusing on innovative solutions to reduce reliance on health services and manage non-medical factors impacting health. Businesses adept in working collaboratively with local authorities and community health services, particularly in rehabilitation and emergency care solutions, would find this contract highly suitable. The partnership with an esteemed entity like the British Red Cross highlights the potential for impactful community engagement and service innovation.

## Notice

This contract will provide services to reduce Health Inequalities by allowing High Intensity Work HIU services to support urgent and emergency care pathway pressures whilst at the same time addressing health inequalities, helping to free up front line resources to see other patients and reduce costs, focusing help for non-medical factors including age, housing instability, social isolation, loneliness, deprivation, and as well as poor physical and mental health. This provision will support reducing health inequalities and a reduction in avoidable emergency department attendances and non-elective admissions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/055960-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jun 2026 |
| Contract period | 9 Jun 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £172,422 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS SOCIETY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312500 - Rehabilitation services

## Release History

- 15 Jun 2026 at 07:26 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/055960-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/055960-2026
  15th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-17739

## Notice URLs

- http://www.redcross.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b487. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b487.json.