---
title: "Lifeline and Out of Hours Contact Centre Services"
ocid: "ocds-h6vhtk-06b559"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b559"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b559.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b559.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MID DEVON DISTRICT COUNCIL"
published: "2026-06-15"
---

# Lifeline and Out of Hours Contact Centre Services

Buyer: MID DEVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06b559

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b559)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b559.json)

## Summary

The procurement process, managed by Mid Devon District Council, pertains to the provision of "Lifeline and Out of Hours Contact Centre Services". Classified within the services industry and involving office-support services, the procurement took place in the region UKK4 of the United Kingdom. The process followed a direct procurement method, chosen to be below the threshold and without competition, ultimately awarding the contract to Somerset Council. Announced on 15 June 2026, the contract commenced on 1 June 2026 and extends through to 31 May 2029, with a possible renewal option available up to 2031.

This tender offers a robust opportunity for businesses specialising in service-based operations, particularly those capable of delivering effective office-support services. Large enterprises, such as Somerset Council which successfully secured this contract, are well-suited for these service provisions given the scale and scope implied by such government projects. The contract's structured period and financial value, translating to a gross amount of £154,936, provides a firm foundation for sustained business growth and competitive partnership within the public sector sphere.

## Notice

Piper Lifeline Response & Out of Hours Contact Centre services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056354-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 May 2026 |
| Contract period | 31 May 2026 - 31 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £129,113 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID DEVON DISTRICT COUNCIL |
| Locality | TIVERTON |
| Post town | Exeter |
| Postcode | EX16 6PP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Mid Devon |
| Electoral ward | Tiverton Castle |
| Westminster constituency | Tiverton and Minehead |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOMERSET COUNCIL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 15 Jun 2026 at 16:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/056354-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/056354-2026
  15th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.middevon.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b559. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b559.json.