---
title: "Microsoft Unified Support Service"
ocid: "ocds-h6vhtk-06b583"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b583"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b583.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b583.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ANCHOR HANOVER GROUP"
published: "2026-06-16"
---

# Microsoft Unified Support Service

Buyer: ANCHOR HANOVER GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-06b583

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b583)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b583.json)

## Summary

The contracting process of interest involves the Anchor Hanover Group, a public authority operating at a sub-central government level, which is renewing its "Microsoft Unified Support Service". This service offers enhanced support for all Microsoft products that have been deeply integrated into Anchor's operations. Based in Bradford, Anchor Hanover Group has awarded this contract through a direct award procurement method to Microsoft Limited. The procurement stage has reached the Award phase, with the contract period scheduled from 26th June 2026 to 25th June 2027. The key industry category is software support services under CPV classification 72261000. The contractual value stands at £192,801.00, totalling a gross amount of £231,361.20, and covers services across the United Kingdom.

This tender presents significant opportunities for businesses specialising in IT services, particularly those offering robust support solutions aligned with Microsoft's ecosystem. Companies capable of delivering advanced technical support, ensuring seamless integration and maintenance of Microsoft's Azure and O365 products, are well-suited to engage in similar contracts in this sector. This contract underscores the criticality of service compatibility and continuity, particularly for organisations like Anchor Hanover that are heavily reliant on Microsoft platforms. Thus, it paves the way for businesses with similar expertise to position themselves as valuable partners in public sector IT support services.

## Notice

The contract renewal is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this renewal of support is necessary as it covers all of Anchor's Azure and O365 products from the supplier.

### Procurement Information

The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact. Contract renewal is annually (at Microsoft's request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056474-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Jun 2026 |
| Contract period | 25 Jun 2026 - 25 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £192,801 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANCHOR HANOVER GROUP |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 2ST |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 16 Jun 2026 at 09:23 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/056474-2026
- 16 Jun 2026 at 08:30 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/056439-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/056474-2026
  16th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/056439-2026
  16th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.anchor.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.microsoft.com/en-gb/about/?msockid=3a4757f9f8b263bd2daa467cfcb26582

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b583. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b583.json.