---
title: "Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)"
ocid: "ocds-h6vhtk-06b674"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b674"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b674.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b674.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY OF EDINBURGH"
published: "2026-06-17"
---

# Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)

Buyer: UNIVERSITY OF EDINBURGH  
Current stage: Planning  
OCID: ocds-h6vhtk-06b674

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b674)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b674.json)

## Summary

The University of Edinburgh is in the planning stage of procuring an Integrated Hospitality Technology platform, including EPOS, digital ordering, kiosk, and CRM solutions. This procurement is classified under the services category, specifically point of sale (POS) software development services, indicating a focus on technology that can support multi-site catering operations. The contracting authority is seeking a vendor capable of delivering a comprehensive and scalable solution to enhance operations in retail, restaurants, bars, and hotels across its catering estate. Interested suppliers should respond by contacting jwylie4@ed.ac.uk, as detailed in the provided documentation. A future notice is anticipated by 28th August 2026, and the project location is UKM75, Edinburgh.

This tender presents significant opportunities for businesses specialising in advanced hospitality technology solutions. Companies that can provide flexible, innovative, and integrated platforms for digital ordering, customer management, and efficient order processing will find this procurement particularly relevant. There is potential for significant business growth for firms capable of delivering comprehensive systems that include digital ordering via mobile applications, self-service kiosks, and CRM strategies to leverage customer insights. The tender is particularly suited to service providers who are experienced in implementing technology solutions within complex, multi-site environments.

## Notice

The University requires a flexible and scalable software and hardware solution to support the efficient operation of a complex, multi-site catering environment. This solution must seamlessly operate across the full catering estate, which spans a range of commercial operations including: retail, full-service restaurants, bars and hotels.

### Lot Information

Lot 1

The solution must encompass: EPoS tills to include hand-held POS, with integrated payment options and merchant services. Digital ordering via a mobile application, enabling: Order & Pay at Table through QR code scanning or similar Order-ahead for collection (Click & Collect) Order for delivery to pre-set locations Self-service kiosks for fast, intuitive customer ordering, with integrated payment options Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards. Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056883-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 27 Aug 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EDINBURGH |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1HT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212110 - Point of sale (POS) software development services

## Release History

- 17 Jun 2026 at 08:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/056883-2026

## Notice URLs

- http://www.ed.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000834454
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=834454
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00107

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b674. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b674.json.