---
title: "WAR - Remote Support Tool"
ocid: "ocds-h6vhtk-06b6ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b6ca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b6ca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b6ca.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WARWICKSHIRE COUNTY COUNCIL"
published: "2026-06-17"
---

# WAR - Remote Support Tool

Buyer: WARWICKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06b6ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b6ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b6ca.json)

## Summary

Warwickshire County Council successfully completed a tender process titled "WAR - Remote Support Tool", which focused on procuring remote support services for its ICT teams to assist with Windows and Android devices. The procurement process was classified under the services category with industry specifics in software maintenance and repair services. The tender, initiated by Warwickshire County Council—positioned as a sub-central government public authority—was based in Warwick, UK, and reached the award stage as of 17 June 2026. The procurement method was limited competition, specifically targeting below threshold contracts. The contract was awarded to PHOENIX (LEICESTER) LIMITED, pinpointing a contract period from 1 May 2026 to 30 April 2029, with a gross contract value of £38,082.

This procurement presents immense opportunities for businesses operating in the ICT and software support industry, particularly those specializing in software maintenance and repair services. Companies offering robust remote support solutions for a varied client base, including public sector bodies, are well-suited to compete for similar opportunities. Small and medium-sized enterprises like PHOENIX (LEICESTER) LIMITED can greatly benefit from participating in such tenders, showcasing their niche expertise and fostering growth through government contracts.

## Notice

Warwickshire County Council (WCC) have a requirement for remote support, to enable its ICT teams to provide remote support, to its users Windows & Android devices and to allow its 3rd party application providers, to provide remote assistance with support and application upgrades. The detail of the licences are listed below: BeyondTrust - BeyondTrust Appliance B Series -VM-Subscription - 1 Year - Licence. Beyond Trust - Remote Support Concurrent User Subscription - On Premise - 1 Year - 10 Licence.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057024-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Apr 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £31,735 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE COUNTY COUNCIL |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV34 4SA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick Saltisford |
| Westminster constituency | Warwick and Leamington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX (LEICESTER |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 17 Jun 2026 at 10:32 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/057024-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/057024-2026
  17th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.phoenix-leicester.co.uk
- http://www.warwickshire.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b6ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b6ca.json.