---
title: "Helpline & Engagement Service"
ocid: "ocds-h6vhtk-06b6d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b6d5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b6d5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b6d5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR LEICESTERSHIRE"
published: "2026-06-17"
---

# Helpline & Engagement Service

Buyer: THE POLICE AND CRIME COMMISSIONER FOR LEICESTERSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-06b6d5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b6d5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b6d5.json)

## Summary

The procurement process for the "Helpline & Engagement Service" was managed by The Police and Crime Commissioner for Leicestershire, a public authority in the sub-central government sector. This tender, initiated as a direct award, is classified under the services category, and involves a contract value of £447,749. Key milestone dates include the award date of 17th June 2026, with the contract period spanning from 1st July 2026 to 31st March 2028. The service will be delivered across various regions in the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The procurement stage is completed, marking the successful awarding of the contract, with the supplier being Freeva, a small to medium-sized enterprise located in Leicester.

This contract presents significant opportunities for businesses involved in helpline and engagement services, especially those adept at providing similar services across multiple regions. Companies operating as small and medium enterprises (SMEs), particularly those experienced in public sector contracts, will find this tender an excellent opportunity to expand their footprint and leverage their capabilities in the service sector. The direct award nature of the contract suggests a preference for continuity and reliability, making it ideal for businesses that have established a strong track record in similar service provisions.

## Notice

Helpline & Engagement Services

### Procurement Information

continuation of current agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057048-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jun 2026 |
| Contract period | 30 Jun 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £447,749 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR LEICESTERSHIRE |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE19 2BX |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Enderby |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FREEVA |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98390000 - Other services

## Release History

- 17 Jun 2026 at 10:51 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057048-2026
- 17 Jun 2026 at 10:47 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/057042-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/057048-2026
  17th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057042-2026
  17th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.freeva.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b6d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b6d5.json.