---
title: "INT00067 - IT Service Desk and People Portal"
ocid: "ocds-h6vhtk-06b71c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b71c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b71c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b71c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "YORKSHIRE PURCHASING ORGANISATION"
published: "2026-06-17"
---

# INT00067 - IT Service Desk and People Portal

Buyer: YORKSHIRE PURCHASING ORGANISATION  
Current stage: Award  
OCID: ocds-h6vhtk-06b71c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b71c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b71c.json)

## Summary

The Yorkshire Purchasing Organisation (YPO), a sub-central government public authority located in Wakefield, has recently completed a procurement process concerning the 'INT00067 - IT Service Desk and People Portal'. This contract, awarded to Set3 Solutions Limited, involved the provision of an IT Service Desk platform and a People Portal to streamline the organisation's IT operations and user interactions. The process commenced under the procurement method 'Below threshold - limited competition', and the contract, valued at £70,204.22, was signed on 25th February 2026. The contract's period extends from 25th February 2026 to 24th February 2027, now in the active stage. The goods provided fall under the software package and information systems category, primarily serving the UKE45 region in the United Kingdom.

This tender presents significant opportunities for businesses specialising in software packages and IT systems to enhance their portfolios by contributing to robust IT infrastructure projects. Companies focusing on software solutions, IT service management, and end-user interaction platforms can benefit from such engagements by gaining exposure to the public sector and potentially securing future contracts. The contract required limited competition below the threshold, making it an attractive opportunity for small and medium-sized enterprises (SMEs) like Set3 Solutions Limited to demonstrate their capabilities and establish themselves in the public procurement landscape.

## Notice

Internal YPO contract for the provision of the organisation's IT Service Desk platform. It delivers the core system used by IT to manage incidents, service requests, change management, user interactions, and service-related workflows. The platform also includes the People Portal, offering end users a central point to log issues, request IT services, access support, and use self service features. The system underpins day to day IT operations, integrations, licensing, bolt ons, and enhanced functionality used across the IT department.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057166-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Feb 2026 |
| Contract period | 25 Feb 2026 - 24 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £70,204 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE PURCHASING ORGANISATION |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF2 0XE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wrenthorpe and Outwood West |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SET3 SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Jun 2026 at 13:30 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/057166-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/057166-2026
  17th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.ypo.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b71c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b71c.json.