---
title: "Customer Contact Discovery Project"
ocid: "ocds-h6vhtk-06b840"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b840"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b840.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b840.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WESTMORLAND AND FURNESS COUNCIL"
published: "2026-06-18"
---

# Customer Contact Discovery Project

Buyer: WESTMORLAND AND FURNESS COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06b840

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b840)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06b840.json)

## Summary

Westmorland and Furness Council recently completed the procurement process for a “Customer Contact Discovery Project”, focusing on consultancy services to analyse customer contact channels and recommend a multi-year transformation programme. The contract, awarded under a limited competition process, falls within the "services" category, specifically business development consultancy services, and is valued at £90,000 gross (£75,000 net). The contract period started on 8th June 2026 and will run until 31st July 2026. The process took place in the region of Kendal, United Kingdom, with KPMG LLP being the awarded supplier.

This contract presents an excellent opportunity for businesses specialising in consultancy services that aim to enhance customer engagement and reduce costs through strategic changes. Companies with expertise in business development and consultancy, especially those with a knack for creating transformative programmes, would have found this tender particularly relevant. Smaller consultancy firms can look to this case for inspiration, considering forming partnerships or consortia to enter future limited competition procurements. The project underlines the importance of specialised knowledge in public sector transformation, providing a platform for firms to expand their public sector portfolio.

## Notice

Westmorland and Furness Council has procured a contract for Consultancy services to develop a comprehensive baseline of all existing customer contact channels and associated costs, across all services, with analysis and recommendations to develop a multi-year transformation programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057641-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 May 2026 |
| Contract period | 7 Jun 2026 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £75,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMORLAND AND FURNESS COUNCIL |
| Locality | KENDAL |
| Post town | Lancaster |
| Postcode | LA9 4DQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD14 Westmorland and Furness |
| Local authority | Westmorland and Furness |
| Electoral ward | Kendal Strickland and Fell |
| Westminster constituency | Westmorland and Lonsdale |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411100 - Business development consultancy services

## Release History

- 18 Jun 2026 at 13:40 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/057641-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/057641-2026
  18th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://KPMG.CO.UK
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b840. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b840.json.