---
title: "Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element"
ocid: "ocds-h6vhtk-06b872"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b872"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b872.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b872.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORFOLK AND SUFFOLK NHS FOUNDATION TRUST"
published: "2026-06-18"
---

# Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element

Buyer: NORFOLK AND SUFFOLK NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-06b872

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## Summary

The Norfolk and Suffolk NHS Foundation Trust is planning a procurement process for its "Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element," categorized under health services. The service aims to aid individuals with serious mental illnesses across Norfolk and Suffolk. A pre-market engagement event is scheduled for 8th July 2026, from 9:30 to 11:30 am, which will allow interested parties to review and provide feedback on the draft service specification prior to a formal competitive tender process. The service will operate trust-wide, targeting areas in regions UKH14 to UKH17, and has an anticipated budget of £750,000 per annum. The procurement process is currently at the planning stage, with a future notice date set for 1st August 2026.

This tender presents a valuable opportunity for organisations, particularly in the Voluntary, Community, Faith, and Social Enterprise (VCFSE) sector, to engage in the provision of recovery and outreach services, offering growth through collaboration with the Trust. Businesses equipped to deliver flexible, responsive, community-based support with a focus on recovery, outreach, and multi-agency collaboration will find this opportunity well-aligned to their capabilities. With tasks including assertive outreach, practical support, and risk management, the potential to create significant impact and build robust relationships within the community is substantial, making this tender an ideal prospect for those ready to expand their service offerings in the healthcare sector.

## Notice

Pre-Market Engagement event for Recovery and Outreach Element of the Intensive and Assertive Outreach Service. NSFT is inviting organisations with an interest in delivering the Recovery and Outreach Element of the Intensive and Assertive Outreach Service to a pre-market engagement event that we will be hosting on Wednesday 8th July 2026 at 9.30 - 11.30am. This will be an in-person event that will provide organisations a chance to hear more about the Service and provide feedback on the draft Service specification enabling a collaborative approach to finalising the detail prior to a formal Provider Selection Regime (PSR) competitive tender process. Please contact jo.zenzer@nsft.nhs.uk, copying in contractsteam@nsft.nhs.uk to request a formal invitation, venue and meeting details for the event (invitation only). We encourage those in the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector to participate. The new Intensive & Assertive Service being developed by NSFT is a trust wide model designed to support people with serious mental illness (SMI), particularly those with psychosis, who struggle to engage with traditional services and therefore face heightened risks and poorer outcomes. It offers proactive, flexible, and highly responsive care with small caseloads, frequent (potentially daily) contact, and extended hours. The service operates as a hub and spoke model across Norfolk and Suffolk, with central oversight of the full cohort (approximately 200 Service Users at any one time) and the ability to step people up or down depending on need. Its core functions include intensive care coordination, risk assessment and management, relapse prevention, and consultation, all with a strong emphasis on continuity of care and multi agency collaboration. A defining feature of the model is its collaboration with Sub-Contractors, which will deliver a significant proportion of the frontline engagement and recovery support. While NSFT provides clinical leadership, including medical oversight, use of legal frameworks, and complex risk management; Sub-contractors will supply recovery workers focussed on Recovery and Outreach, enabling more flexible, community based engagement with individuals. The recovery workers will deliver services 7 days per week, working flexibly between 9am and 7pm: - delivering assertive outreach - offering practical support such as help with housing, finances and daily living, - supporting community participation and social inclusion, - supporting access to healthcare, - providing non-clinical medication support, - offering substance misuse and harm reduction support - whilst also providing carer and family support - contributing to risk management Each recovery worker will hold a small caseload. Working as one integrated team, the Recovery and Outreach sub-contracted element of the model enhances outreach, particularly out of hours and at weekends, and plays a critical role in building relationships, improving engagement, and reconnecting individuals with clinical care where appropriate. This pre-market engagement focuses on the Recovery and Outreach Element of the Intensive and Assertive Outreach Service model with a planned competitive tender to commission this Service expected in coming months with an anticipated budget in the region of PS750k per annum.

### Lot Information

Lot 1

This notice is intended to notify interested parties of the opportunity to attend a pre-market engagement event to discuss and contribute to the drafting of the service specification ahead of commencing a Provider Selection Regime (PSR) Competitive process for Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element. Anyone wishing to attend should contact Jo Zenzer jo.zenzer@nsft.nhs.uk, copying in contractsteam@nsft.nhs.uk to request a formal invitation, venue and meeting details for the event (invitation only). Pre-market Engagement event is scheduled on Wednesday 8th July 2026 at 9.30 - 11.30am.

Lot 2

This notice is intended to notify interested parties of the opportunity to attend a pre-market engagement event to discuss and contribute to the drafting of the service specification ahead of commencing a Provider Selection Regime (PSR) Competitive process for Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element. Anyone wishing to attend should contact Jo Zenzer jo.zenzer@nsft.nhs.uk, copying in contractsteam@nsft.nhs.uk to request a formal invitation, venue and meeting details for the event (invitation only). Pre-market Engagement event is scheduled on Wednesday 8th July 2026 at 9.30 - 11.30am.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057746-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 31 Jul 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK AND SUFFOLK NHS FOUNDATION TRUST |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH14 Suffolk CC, TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 18 Jun 2026 at 15:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/057746-2026

## Notice URLs

- http://www.nsft.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b872. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b872.json.