---
title: "AI Foundation and Digital Front Door Services"
ocid: "ocds-h6vhtk-06b897"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b897"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b897.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b897.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TORFAEN COUNTY BOROUGH COUNCIL"
published: "2026-06-23"
---

# AI Foundation and Digital Front Door Services

Buyer: TORFAEN COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06b897

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## Summary

The AI Foundation and Digital Front Door Services contract, overseen by Torfaen County Borough Council along with Monmouthshire County Council, Blaenau Gwent County Borough Council, Newport City Council, and the Office of the Police and Crime Commissioner Gwent, has been awarded to Amazon Web Services. This procurement process falls under the category of IT services, with a focus on consultancy, software development, and internet support, applicable in the UKL21 region, covering parts of Wales. The contract was awarded through a direct procurement method, with the contract period set from 3rd July 2026 to 2nd July 2027. The process was governed by Welsh devolved regulations, ensuring compliance with public sector standards. Notable dates include the award announcement on 23rd June 2026, following the completion of the tender phase, with a standstill period ending on 2nd July 2026.

This tender presents significant opportunities for businesses specialising in AI integration and IT services, particularly those with capabilities in managing digital transformation within public sector frameworks. The project aims to establish a shared AI Management Hub to streamline workflows across various regional authorities, thereby enhancing service delivery and operational efficiency. Businesses that possess expertise in cloud solutions, AI governance, and digital front-door systems stand to benefit greatly from this initiative, as it underscores the growing demand for integrated, technology-driven solutions in the public sector. The alignment with Amazon Web Services reflects an inclination towards large-scale, commercially robust partners capable of delivering secure and efficient digital infrastructures.

## Notice

SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.

### Procurement Information

The SRS and its partner authorities operate a shared cloud environment based on AWS, which underpins critical services, cross-partner integration, and existing digital programmes. This environment includes established architecture, security design, network connectivity (including direct cloud connections), and interdependent systems across multiple organisations. Due to this existing architecture, the requirement cannot be met by an alternative supplier without fundamental redesign of the platform and associated services. Transition to an alternative provider would introduce disproportionate technical and operational difficulties, including: * Re-engineering of existing applications, integrations, and automation pipelines * Reconfiguration of network connectivity and security controls * Risk to live service continuity across multiple authorities * Disruption to shared data and interoperability arrangements * Duplication of infrastructure during migration, increasing cost and cyber risk These impacts go beyond normal commercial switching considerations and represent a material technical barrier to competition, meaning there is no reasonable alternative capable of delivering the requirement without unacceptable disruption.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058798-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Jun 2026 |
| Contract period | 2 Jul 2026 - 2 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,272,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORFAEN COUNTY BOROUGH COUNCIL |
| Additional buyers | BLAENAU GWENT COUNTY BOROUGH COUNCIL; MONMOUTHSHIRE COUNTY COUNCIL; NEWPORT CITY COUNCIL; THE OFFICE OF THE POLICE AND CRIME COMMISSIONER GWENT |
| Locality | TORFAEN |
| Post town | Newport |
| Postcode | NP4 0LS |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Torfaen |
| Electoral ward | Llantarnam |
| Westminster constituency | Torfaen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Jun 2026 at 09:08 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/058798-2026
- 19 Jun 2026 at 07:42 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/057825-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/058798-2026
  23rd June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057825-2026
  19th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.torfaen.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b897. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b897.json.