---
title: "Provision of a Billback Service for Accommodation and Conference Services for East Midlands Railway Limited"
ocid: "ocds-h6vhtk-06b8d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b8d8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b8d8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b8d8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT UK EAST MIDLANDS LIMITED"
published: "2026-06-22"
---

# Provision of a Billback Service for Accommodation and Conference Services for East Midlands Railway Limited

Buyer: TRANSPORT UK EAST MIDLANDS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06b8d8

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## Summary

Transport UK East Midlands Limited has engaged a direct award procurement process for the provision of a billback service for accommodation and conference services. This contract, valued at £660,000, has been awarded to Inntel Limited to support East Midlands Railway's operational needs, ensuring the seamless booking, payment, reconciliation, and recharging of services. The contract will run from 3rd July 2026 to 2nd July 2027 and covers services across multiple UK locations. This direct award aims to maintain operational continuity while a long-term procurement solution is being competitively tendered. The procurement follows the Procurement Act 2023 guidelines to avoid service disruptions.

This tender presents significant opportunities for businesses involved in hospitality and travel management services, especially those capable of offering integrated booking and financial reconciliation solutions on an ad-hoc basis. Companies that specialise in accommodating the specific needs of transport organisations and have robust systems for streamlining invoice processes are well-suited to compete when the long-term procurement is tendered. The contract's nature allows for service consolidation across multiple suppliers, presenting an ideal growth avenue for businesses adept in logistical coordination and multi-location service provision.

## Notice

Provision of a billback service for accommodation and conference services, including the booking, payment, reconciliation and recharging of accommodation, meeting rooms and associated services to East Midlands Railway and its employees. The service will be provided on a call-off basis as required, covering multiple locations, for the duration of the contract term. There is no guarantee of volume and services will be required on an ad-hoc basis in line with operational requirements. Services may be required across multiple UK locations and the service includes the consolidation of supplier invoices and the provision of a single billback invoice to EMR.

### Procurement Information

East Midlands Railway Limited (the Contracting Authority) requires the continued provision of hotel and conference billback services to support the booking, management, payment and reconciliation of accommodation and conference expenditure across its operations. These services are operationally critical to the Contracting Authority's day-to-day activities. The incumbent supplier currently provides these services and has established operational processes, systems integrations and payment arrangements that are embedded within the Contracting Authority's business operations. The Contracting Authority is undertaking a fully compliant competitive procurement exercise to establish a long-term contractual solution for these services. However, a short-term direct award is required to ensure continuity of service while that procurement is completed and the replacement contract is mobilised. Awarding an interim contract to an alternative supplier would require duplicate implementation and onboarding activity, including systems configuration, process changes and payment set-up. This would result in additional cost, inefficiency and operational disruption that would be disproportionate given the limited duration of the interim requirement. The contract is therefore being awarded for a period of 12 months only, which is the minimum period considered necessary to complete the competitive procurement process and implement the replacement contractual arrangement. This direct award is made in accordance with Schedule 5 of the Procurement Act 2023, for the purpose of ensuring continuity of essential operational services and avoiding service disruption during the interim period. A fully regulated and competitive tendering process will be undertaken to appoint a long-term supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058687-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jun 2026 |
| Contract period | 2 Jul 2026 - 2 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £660,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT UK EAST MIDLANDS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INNTEL |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 63 - Supporting and auxiliary transport services; travel agencies services

### Codes

- 55110000 - Hotel accommodation services
- 55120000 - Hotel meeting and conference services
- 63516000 - Travel management services

## Release History

- 22 Jun 2026 at 16:01 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/058687-2026
- 19 Jun 2026 at 10:11 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/057950-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/058687-2026
  22nd June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057950-2026
  19th June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.inntel.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b8d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b8d8.json.