---
title: "Out of Hours Phone Service"
ocid: "ocds-h6vhtk-06b9c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b9c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b9c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06b9c9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HOUSING SOLUTIONS"
published: "2026-06-22"
---

# Out of Hours Phone Service

Buyer: HOUSING SOLUTIONS  
Current stage: Award  
OCID: ocds-h6vhtk-06b9c9

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## Summary

Housing Solutions, a public law body based in Berkshire, has completed a procurement process for the provision of an Out of Hours Telephone Service. The contract, titled "Out of Hours Phone Service," falls under the call centre industry category and uses the limited procurement method as per the Public Contracts Regulations 2015. This contract was directly awarded to Davies Group Limited without prior publication of a call for competition, via the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The award, valued at up to GBP75,000, is for a fixed term of two years starting from 17th June 2026, with the primary location being the South East of England (UKJ11). The procurement process is currently at the award stage, indicating a complete status.

This tender represents significant business growth opportunities for companies specialising in out-of-hours call centre services, particularly those adept at handling emergency calls and offering continuous service. Given that the framework allows direct awards to previously approved suppliers, businesses familiar with public procurement frameworks and capable of maintaining high service standards will find themselves well-positioned to compete. Companies already part of similar frameworks or possessing strong capabilities in niche customer service operations outside standard business hours, like call handling and emergency management, may find this tender particularly advantageous. This contract supports the operational stability of Housing Solutions, aiming to enhance resident safety and service efficacy.

## Notice

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.

### Lot Information

Lot 1

Housing Solutions awarded a contract for the provision of an Out of Hours Telephone service through a direct award under the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The service provides residents with access to a dedicated out-of-hours contact centre for the reporting and management of emergency repairs, urgent housing related issues, and other critical incidents outside normal business hours. The contract was awarded to Davies Group Limited in accordance with the terms of the framework. The service is designed to ensure continuity of customer support, effective call handling, triage, escalation and cordination of emergency responses, helping to maintain resident safety and service delivery standards outside standard operating hours. The contract is estimated to be up to GBP75,000 and has a fixed term of 2 years with no option to extend.

### Procurement Information

Housing Solutions awarded this contract by direct award through the Fusion21 Rreactive Repairs and Empty Buildings Framework, Lot 5b, which was established in accordance with the Public Contracts Regulations 2015. The framework permits participating contracting authorities to award contracts directly to framework suppliers in accordance with the framework terms and award mechanisms.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058369-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £75,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING SOLUTIONS |
| Locality | BERKSHIRE |
| Post town | Slough |
| Postcode | SL6 8BY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Windsor and Maidenhead |
| Electoral ward | St Mary's |
| Westminster constituency | Maidenhead |
| Delivery location | TLJ11 Berkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAVIES GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 22 Jun 2026 at 09:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/058369-2026

## Notice URLs

- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.housingsolutions.co.uk/
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43134

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06b9c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06b9c9.json.