---
title: "Mystery Shopping Market Research for TransPennine Trains Limited"
ocid: "ocds-h6vhtk-06bb02"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb02"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bb02.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bb02.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "TRANSPENNINE TRAINS LIMITED"
published: "2026-06-23"
---

# Mystery Shopping Market Research for TransPennine Trains Limited

Buyer: TRANSPENNINE TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-06bb02

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb02)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06bb02.json)

## Summary

Transpennine Trains Limited is currently in the tender stage of their procurement process, seeking a service provider to conduct mystery shopping market research. This opportunity is crucial for their aim to enhance customer experience across the North of England and Scotland through detailed and insightful data. The procurement method is open, and the process follows the legal basis set out in the UKPGA 2023/54. The contract, identified as TPT365, involves market research services, with a budget of £450,000 gross, located primarily within the United Kingdom. Potential participants must submit their responses by 21st July 2026, with an enquiry period closing on 3rd July 2026, and the award expected by 10th September 2026.

This tender presents significant opportunities for companies focused on market research, particularly those experienced in the public transport sector. Small to medium-sized enterprises (SMEs) with expertise in providing accurate and actionable customer insights, and who are adept at managing quality and technical aspects, will find this an attractive opportunity. The contract runs from 1st October 2026 to 30th September 2027, with potential extensions for up to two additional years, allowing for long-term partnership potential and business growth in the industry/category of services.

## Notice

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3K9M892546

### Lot Information

Lot 1

Renewal: Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058926-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2026 |
| Submission deadline | 21 Jul 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,000 |
| Lots value | £375,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPENNINE TRAINS LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6LT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 23 Jun 2026 at 11:33 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058926-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/058926-2026
  23rd June 2026 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/
- https://www.delta-esourcing.com/withaccesscode3K9M892546
- https://www.delta-esourcing.com/respond/3K9M892546
- https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb02. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06bb02.json.