---
title: "System Integrator for Customer Experience Platform"
ocid: "ocds-h6vhtk-06bb23"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb23"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bb23.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bb23.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SANCTUARY HOUSING ASSOCIATION"
published: "2026-06-23"
---

# System Integrator for Customer Experience Platform

Buyer: SANCTUARY HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-06bb23

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb23)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06bb23.json)

## Summary

The Sanctuary Housing Association, a public authority and sub-central government body, has awarded a direct contract to Delaware Digital LLP for the integration of their Salesforce Customer Experience Platform. This procurement process follows the failure of a competitive award procedure when no bids were received after a mini competition amongst suppliers on Lot 1 of the GCA RM6263 framework earlier in 2026. The contract, valued at £5,340,000 gross, with a net amount of £4,450,000, was formalised on 23rd June 2026. The project involves technical support and professional services required to complete and transition the platform into a live environment, located in the West Midlands, UK (UKG). The contract spans from 6th July 2026 to 30th June 2027.

This award presents substantial opportunities for large-scale IT service providers specialising in software programming and consultancy services, particularly those familiar with CRM systems like Salesforce. Delaware Digital LLP, a large-scale supplier based in London, will undertake this project, which reflects a significant contract within the software services industry. Businesses capable of providing extensive technical support, integration, and deployment services could find similar opportunities in future tenders, especially under frameworks designed for digital specialists and programmes. This contract exemplifies lucrative opportunities in public sector digital transformation projects requiring fast-track implementation.

## Notice

The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.

### Procurement Information

Failure of competitive award procedure. A mini competition was issued in January 2026 to all suppliers on Lot 1 (Digital Programmes) of the GCA RM6263 (Digital Specialists and Programmes) framework. No bids were received by the submission deadline, following the end of the clarification period

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058985-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jun 2026 |
| Contract period | 5 Jul 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £4,450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANCTUARY HOUSING ASSOCIATION |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR1 3ZQ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Cathedral |
| Westminster constituency | Worcester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELAWARE DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 23 Jun 2026 at 13:13 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/058985-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/058985-2026
  23rd June 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.sanctuary.co.uk
- https://www.delaware.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb23. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06bb23.json.