---
title: "Respond Case Management System"
ocid: "ocds-h6vhtk-06bb99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb99"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bb99.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bb99.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STOCKTON ON TEES BOROUGH COUNCIL"
published: "2026-06-24"
---

# Respond Case Management System

Buyer: STOCKTON ON TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06bb99

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb99)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06bb99.json)

## Summary

The procurement process for the "Respond Case Management System" was undertaken by Stockton on Tees Borough Council to support their Information Governance team in recording various statutory and non-statutory requests and enquiries. This initiative falls within the services industry category, specifically focusing on information technology services. The procurement has reached the award stage, with Respond Group Limited being the selected supplier. The contract commenced on 1 October 2026 and is set to conclude on 30 September 2029, with the possibility of a 12-month extension. The procurement method utilised was direct and below the threshold, meaning it was conducted without competition. The project is situated in Stockton on Tees, United Kingdom, with a maximum contract value of £93,178.84.

This tender presents a valuable business growth opportunity for companies specialising in information technology services, especially those capable of delivering comprehensive case management systems. Although this specific contract was awarded without competition, similar future projects could provide opportunities for small to medium-sized enterprises to engage with public authorities such as Stockton on Tees Borough Council. The focus on facilitating statutory request management and performance reporting can attract businesses experienced in integrating sophisticated software solutions tailored to public sector needs.

## Notice

A case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059186-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | 30 Sep 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £77,649 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON ON TEES BOROUGH COUNCIL |
| Locality | STOCKTON ON TEES |
| Post town | Cleveland |
| Postcode | TS17 6BJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESPOND GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Jun 2026 at 07:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/059186-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/059186-2026
  24th June 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bb99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06bb99.json.