---
title: "Review and redesign of the \"front door\" to Adult Social Care at London Borough of Hackney Council"
ocid: "ocds-h6vhtk-06bc16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bc16"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bc16.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bc16.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)"
published: "2026-06-24"
---

# Review and redesign of the "front door" to Adult Social Care at London Borough of Hackney Council

Buyer: IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)  
Current stage: Tender  
OCID: ocds-h6vhtk-06bc16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bc16)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06bc16.json)

## Summary

The Improvement and Development Agency for Local Government (IDeA) is inviting tenders for the review and redesign of the "front door" to Adult Social Care (ASC) at London Borough of Hackney Council. This procurement falls under the services category, specifically social work and related services, and utilizes an open competition procurement method below the threshold. The process is currently at the tender stage with critical deadlines: the enquiry period ends on 7th July 2026, and the tender submission deadline is 14th July 2026. The contract is valued at £15,600 GBP, and it is expected to commence on 27th July 2026, concluding on 30th September 2026. The location for this contract is within the UK, with an emphasis on supporting SMEs and VCSEs.

This tender represents an excellent opportunity for businesses with expertise in council front door functionality and technical architecture behind Adult Social Care systems. Firms with significant experience working alongside local councils to deliver impactful improvements are particularly well-suited to apply. Successful bidders will benefit from contributing to a high-profile initiative aimed at enhancing service delivery within a significant borough like Hackney. Furthermore, businesses involved in consultancy, process redesign, and digital innovation stand to gain substantially by offering their services and methodologies within a structured framework for public sector improvement, thus providing pathways for growth and expanded client bases in government contracting.

## Notice

PCH are seeking an experienced contractor(s) to undertake an initial phase of work to review and redesign the "front door" to Adult Social Care (ASC) at Hackney Council. The consultancy will review and assess the current ("as is") model, identify inefficiencies and fragmentation, and propose a future-state model aligned with best practice, digital innovation, and Hackney's strategic objectives. A Strong, professionally led response to requests for support is a requirement from the redesign. This work will be the first stage of further, longer term work to address the 'front door' re design. It will need to give Hackney a strong foundation and an evidence-based analysis to present back to key stakeholders, enabling them to move this work forwards The contractor will be required to undertake a full review of the present front door experience, including mapping all entry points and subsequent 'journeys' from that point. From this, the contractor will be required to map issues and areas of the current system that lead to poorer experiences for citizens. This can then be mapped against a further requirement of 'best practice' examples from comparable authorities, with a set of recommendations of how this work can be progressed to the next stage. Outcomes - A roadmap for change, that brings together all the learning and outlines key steps and risks. The final report is presented in a way that can be used to present evidence of need for change to stakeholders, showing the picture 'as is' and what could be achieved. Mid-point findings; this would be after Stages 1 and 2 and would be a report, presented at a meeting with PCH and Hackney. Final Reports; Report(s) encapsulating all the work undertaken and showing a possible future operating model. There may be more than one final report, as there are different audiences for the findings and so it will need to be available to suit each one. The following are MANDATORY requirements and must be demonstrated in the answer submitted. * Significant experience and insight into council's front door functionality and operational models * Significant knowledge and experience of the technical architecture that sits behind Adult Social Care 'front door's' * Experience of working alongside councils in a proactive and impactful way. Please explain, demonstrating the above within your answers, your; * Proposed project plan for this work * An outline of key risks and mitigations Word count; 900 words. CV's can be included but will not be scored

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059388-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2026 |
| Submission deadline | 14 Jul 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 27 Jul 2026 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,600 |
| Lots value | £15,600 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 24 Jun 2026 at 11:45 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/059388-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/059388-2026
  24th June 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-18183

## Notice URLs

- https://app.panacea-software.com/LGA-Sourcing/eRFX-Suppliers/OpenReq.aspx?requirementId=a60154f2-207b-4bce-8a3d-9f4acc23666b
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bc16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06bc16.json.