---
title: "Out of Hours Call Handling"
ocid: "ocds-h6vhtk-06be3b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06be3b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06be3b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06be3b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CHESTERFIELD BOROUGH COUNCIL"
published: "2026-06-26"
---

# Out of Hours Call Handling

Buyer: CHESTERFIELD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06be3b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06be3b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06be3b.json)

## Summary

Chesterfield Borough Council has recently completed a public procurement process for an "Out of Hours Call Handling" service intended to support its operations outside standard customer contact centre hours. The contract falls under the services category and is described by the CPV classification as Telephone-answering services. It includes key service areas such as emergency repairs, tenant support, and emergency planning, among others. The award was made on 26th June 2026, with SPS Doorguard being the successful supplier, contracted via a limited procurement method without prior publication of a call for competition, facilitated through the EEM Framework. This process, managed by Chesterfield Borough Council from their Town Hall office in Chesterfield, was particular to the UKF region.

This contract award represents significant business opportunities, particularly for service providers specialising in comprehensive telephone-answering and emergency response solutions, including SMEs. Given the nature of this tender, companies with expertise in emergency service provision, tenant relations, and critical situation management are well-suited to compete effectively in similar procurement opportunities in the future. The contract's focus on services like emergency repairs, tenant support, and ad hoc requests for local authorities can be highly beneficial for businesses looking to expand their portfolio and establish a strong presence in public sector contracts.

## Notice

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours. The contract will cover an array of services including, but not limited to * Emergency out of hour repairs * Supporting tenants locked out of properties * Dog Warden Services * Drainage * Flooding * Homelessness * Emergency Planning * Other ad hoc requests

### Lot Information

Lot 1

This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of PS32,006.00 excl. VAT.

### Procurement Information

Under threshold procurement via Direct Award through Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060347-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £32,006 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESTERFIELD BOROUGH COUNCIL |
| Locality | CHESTERFIELD |
| Post town | Sheffield |
| Postcode | S40 1LP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF12 East Derbyshire |
| Local authority | Chesterfield |
| Electoral ward | Spire |
| Westminster constituency | Chesterfield |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 26 Jun 2026 at 12:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/060347-2026

## Notice URLs

- https://www.chesterfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06be3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06be3b.json.