---
title: "Service Quality Inspections and System"
ocid: "ocds-h6vhtk-06bf86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bf86"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bf86.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06bf86.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "GA TRAINS LIMITED"
published: "2026-06-29"
---

# Service Quality Inspections and System

Buyer: GA TRAINS LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-06bf86

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bf86)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06bf86.json)

## Summary

GA Trains Limited, a public undertaking situated in London, UK, is in the planning stage of launching a procurement process titled "Service Quality Inspections and System". This procurement falls under the services category and focuses on comprehensive audits of stations and train services to ensure adherence to quality standards. The industry categories involved include software systems, technical inspection, and auditing services, with a focus on integrating technology for performance audits. This tender is intended to ensure efficient data capture, reporting, and management, and encompasses locations within regions UKH, UKI4, and UKI5 in the United Kingdom. Interested suppliers need to engage with the market assessment process, with documentation requested by the deadline of 30th July 2026. The contract period is planned to commence on 1st April 2027 and conclude on 31st March 2029, with future notices expected by 5th October 2026. The tender is planned as an open tender process, ensuring a competitive environment.

This procurement presents significant opportunities for businesses specialising in service quality auditing, information technology solutions, and data analysis services. Companies that can offer innovative, technology-enabled solutions that integrate seamlessly with existing systems and support ongoing performance monitoring would be well-positioned to benefit from this contract. The potential contract value up to £660,000 indicates a substantial business opportunity for those capable of delivering robust solutions that align with GA Trains Limited's objectives of enhancing customer experience and ensuring consistent service quality. Businesses that focus on system and support services, technical inspection, or quality assurance assessments are particularly suited to compete in this tender, given the project's requirements for reliable performance insights and solutions that drive continuous improvement.

## Notice

GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.

### Planning Information

GA would like to asses the capacity and capability of the current market to fulfil its requirements prior to tender launch. GA will use this data to refine its specification. 
Interested parties are invited to request a copy of the market engagement pack, which must be completed and returned in accordance with the provided instructions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060946-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 5 Oct 2026 |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £550,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GA TRAINS LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLH East (England), TLI4 Inner London - East, TLI5 Outer London - East and North East |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 71630000 - Technical inspection and testing services
- 72222300 - Information technology services
- 72225000 - System quality assurance assessment and review services
- 72250000 - System and support services
- 72316000 - Data analysis services
- 79212000 - Auditing services
- 79311200 - Survey conduction services

## Release History

- 29 Jun 2026 at 16:35 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/060946-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/060946-2026
  29th June 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06bf86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06bf86.json.