---
title: "Cisco Support Service"
ocid: "ocds-h6vhtk-06c275"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c275"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c275.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c275.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE & CRIME COMMISSIONER FOR SUSSEX"
published: "2026-07-02"
---

# Cisco Support Service

Buyer: THE POLICE & CRIME COMMISSIONER FOR SUSSEX  
Current stage: Award  
OCID: ocds-h6vhtk-06c275

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c275)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c275.json)

## Summary

The procurement process, identified as a tender initiated by the Police & Crime Commissioner for Sussex, focused on acquiring a "Cisco Support Service". This project falls under the industry category of system and support services, with a specific classification in services. The service includes 24/7 Cisco accredited remote support, spares, logistics, and onsite engineering, covering various locations such as Brighton, Guildford, and Lewes in the UK. The procurement was at the award stage, culminating on 25th June 2026, with the contract valued at £49,267.55. The contracting method utilised was a limited procedure, specifically an award without prior publication of a call for competition, indicating a direct award from a framework.

This contract presents substantial opportunities for growth, especially for businesses involved in system support services, given the recurring and critical nature of IT support. Companies that have expertise in providing comprehensive, accredited support solutions, similar to the services provided by Cisco, would be well-suited to explore similar future opportunities. The procurement was awarded to Softcat plc, a large enterprise based in Buckinghamshire, which suggests that competition for such contracts often involves organisations with a firm foothold in large-scale IT service management. Small to medium enterprises aiming to expand in this sector could benefit from building partnerships or enhancing their technical accreditations to engage in forthcoming tenders.

## Notice

- 24 x 7 x 365, Cisco Accredited Remote Support via Softcat Operations Centre - Cisco approved spares and logistics - Parts, logistics and onsite engineering in accordance with SLA (*See 'Inventory' sheet) - Cisco OEM 3rd line TAC, Firmware and Software entitlement on eligible systems - Please refer to inventory for more information. Co terming UCS Environment - Lewis, Brighton/Guildford and Brighton/Lewes

### Procurement Information

Direct award from Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062295-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £49,267 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE & CRIME COMMISSIONER FOR SUSSEX |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 2FZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Bridge |
| Westminster constituency | Lewes |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 2 Jul 2026 at 13:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/062295-2026

## Notice URLs

- http://www.sussex.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c275. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c275.json.