---
title: "24/7 Clinical Call Handling Services"
ocid: "ocds-h6vhtk-06c293"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c293"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c293.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c293.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST"
published: "2026-07-02"
---

# 24/7 Clinical Call Handling Services

Buyer: BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-06c293

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## Summary

The procurement process for the 24/7 Clinical Call Handling Services was initiated by the Birmingham Community Healthcare NHS Foundation Trust, located in Birmingham, UK. The contract is within the services industry category and involves direct award procurement, with a focus on providing a citywide 24/7 messaging service. This initiative includes the handling, monitoring, and directing of messages and referrals by the Trust's Integrated Multidisciplinary Community Teams. The procurement was in the Award stage as of 2nd July 2026, with the contract period running from 2nd July 2026 to 30th June 2027. This process involved the East of England Ambulance Service NHS Trust as the supplier, indicating a substantial opportunity valued at £661,136. The procurement was conducted due to the urgency of extending existing services while plans to bring services in-house are underway, including TUPE implications.

This tender represents significant potential for businesses specialising in electronic messaging services, particularly those with capabilities in managing urgent and high-priority communications. Large-scale service providers with a proven track record in healthcare environments will find this opportunity particularly appealing. The procurement was a direct award necessitated by complex technical and service continuity requirements, which means businesses equipped to deliver on such critical infrastructure will have an edge. Firms that offer innovative solutions for call handling and referral management in healthcare settings can significantly benefit from participation in such projects, fostering growth through high-value contracts and strategic partnerships with prominent healthcare institutions.

## Notice

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.

### Procurement Information

The justification for this notice is "Additional or repeat goods, services or works - extension or partial replacement" and not what is found on the FTS notice due to technical complications. Extension of existing services whilst the authority plans services to be brought inhouse. This will imply heavy TUPE implications taking considerable time to mobilise a new service. As part of due diligence, Procurement undertook a Pre-Market Engagement (PME) exercise on 17th February 2026. Two suppliers participated. To assess and challenge the cost identified by the incumbent, an indicative quote was obtained from the alternative organisation based on delivery of the service in its current form. This proposal demonstrated a high cost pressure in comparison to extension with the incumbent.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062352-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Jul 2026 |
| Contract period | 1 Jul 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £661,136 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST |
| Additional buyers | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B7 4BN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64216100 - Electronic message services

## Release History

- 2 Jul 2026 at 14:00 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/062352-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/062352-2026
  2nd July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.bhamcommunity.nhs.uk/
- https://www.eastamb.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.uhb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c293. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c293.json.