---
title: "24/7 Clinical Call Handling Services"
ocid: "ocds-h6vhtk-06c29a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c29a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c29a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c29a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST"
published: "2026-07-02"
---

# 24/7 Clinical Call Handling Services

Buyer: BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-06c29a

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## Summary

The Birmingham Community Healthcare NHS Foundation Trust is overseeing a procurement process for the "24/7 Clinical Call Handling Services" project, which falls within the services industry category. The project aims to provide a citywide messaging service that operates around the clock, facilitating critical communication to integrated multidisciplinary community teams within the Adults & Community Division in Birmingham. This procurement process has reached the award stage as of 2nd July 2026, with a direct award method employed. The pertinent contract will be carried out by the East of England Ambulance Service NHS Trust, starting on 1st August 2026 and concluding on 30th June 2027. Their role includes managing the 24/7 call handling function across several UK regions, ensuring prompt prioritisation based on clinical need.

This tender represents valuable growth opportunities for businesses that specialise in clinical call handling or similar electronic message services. The provision of these services necessitates high proficiency in handling time-sensitive communications and scalability, traits well-suited to large-scale service providers like the East of England Ambulance Service NHS Trust. Companies with a strong background in providing healthcare communication solutions can find this sector particularly rewarding, especially with the potential for strategic partnerships owing to the service's alignment with national healthcare priorities. The contract's structuring allows businesses an anchor point to possibly expand into other healthcare service provision initiatives, given the NHS's broad regional coverage.

## Notice

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.

### Procurement Information

This is a modification for notice "2026/S 000-062352", updating to the correct values. The justification for this notice is "Additional or repeat goods, services or works - extension or partial replacement" and not what is found on the FTS notice due to technical complications. Extension of existing services whilst the authority plans services to be brought inhouse. This will imply heavy TUPE implications taking considerable time to mobilise a new service. As part of due diligence, Procurement undertook a Pre-Market Engagement (PME) exercise on 17th February 2026. Two suppliers participated. To assess and challenge the cost identified by the incumbent, an indicative quote was obtained from the alternative organisation based on delivery of the service in its current form. This proposal demonstrated a high cost pressure in comparison to extension with the incumbent.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062368-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Jul 2026 |
| Contract period | 31 Jul 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £222,162 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST |
| Additional buyers | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B7 4BN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64216100 - Electronic message services

## Release History

- 2 Jul 2026 at 14:12 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/062368-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/062368-2026
  2nd July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.bhamcommunity.nhs.uk/
- https://www.eastamb.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.uhb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c29a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c29a.json.