---
title: "PME - IT Service Management"
ocid: "ocds-h6vhtk-06c2c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c2c8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c2c8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c2c8.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2026-07-02"
---

# PME - IT Service Management

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-06c2c8

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## Summary

The City of London Corporation is currently in the planning stage of a procurement process titled "PME - IT Service Management," focusing on the IT services industry category. This Preliminary Market Engagement (PME) exercise is an opportunity for the Corporation, alongside the City of London Police, to explore modern IT Service Management (ITSM) solutions. The process aims to assess ITSM tools capable of enhancing efficient, scalable, and customer-focused service delivery. Located in the City of London, the procurement planning commenced on 2nd July 2026, and key engagement activities are scheduled to conclude by 16th July 2026. The initiative is being monitored for future procurement notices anticipated around 28th September 2026. The procurement method involves a market engagement exercise, setting the groundwork but not yet initiating a formal procurement process.

This tender presents a significant opportunity for businesses involved in IT services, including consulting, software development, and Internet support, to demonstrate their capabilities in delivering advanced ITSM solutions. Businesses with prior experience working with local authorities and the ability to meet the City's ITSM tool requirements are particularly well-suited to participate. Moreover, companies offering enterprise service management capabilities, AI-assisted service management, and comprehensive workflow automation would find this engagement beneficial for growth, as they align with the City's sought-after features. Being part of this process allows companies to align their solutions with the city's requirements, positioning themselves favourably for future procurement opportunities as the City moves towards a formal tender process in the coming months.

## Notice

The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: * All data and application services, including AI engines must be hosted within the UK. * Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. * Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. * AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. * Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook. * Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools. * Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.

### Planning Information

This is a Preliminary Marketing Engagement (PME) exercise for IT Service Management undertaken by the City of London Corporation (“the City”). The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. 
If you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.
Once registered, the supplier can access the questionnaire by clicking on the following link: 
https://cityoflondon.ukp.app.jaggaer.com/go/29209259019F2380AECE
Please note that this is not a call for competition.
The following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;
• An understanding of what the City of London Corporation (“the City”) is aiming to deliver 
• An experience of working with Local Authorities 
• Capability to comply with the Corporation’s requirements for the IT Service Management Tool. 
• An excellent approach to customer service
For the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.
Participation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.
The PME will run from 2nd July to 16th July 2026 at midday.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062468-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | 28 Sep 2026 |
| Award date | Not specified |
| Contract period | 31 Aug 2027 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | CITY OF LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212451 - Enterprise resource planning software development services
- 72222300 - Information technology services

## Release History

- 2 Jul 2026 at 15:52 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/062468-2026
- 2 Jul 2026 at 15:47 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/062465-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/062468-2026
  2nd July 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/062465-2026
  2nd July 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://cityoflondon.ukp.app.jaggaer.com/
- https://cityoflondon.ukp.app.jaggaer.com/go/29209259019F2380AECE
- https://www.cityoflondon.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c2c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c2c8.json.