---
title: "Customer Experience Training"
ocid: "ocds-h6vhtk-06c304"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c304"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c304.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c304.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PLUS DANE HOUSING LIMITED"
published: "2026-07-03"
---

# Customer Experience Training

Buyer: PLUS DANE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06c304

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c304)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c304.json)

## Summary

The public procurement process conducted by Plus Dane Housing Limited, a sub-central government public authority in Liverpool, involved the Customer Experience Training for Colleagues and was listed under the services category. This procurement, identified by the contract ID 062597-2026, has been completed with the procurement stage at the award stage. The procurement method was "limited," indicating below-threshold limited competition, under a light-touch regime. The contract was awarded to Calico Enterprise, stationed in Burnley, and the process was finalised with the signing of the contract on 1st July 2026. The contract commenced on 6th July 2026 and is set to run until 5th January 2028, with potential extensions up to a total of three years. The gross value of the contract is £165,000.

This tender offers substantial business growth opportunities, particularly for businesses specialising in staff training services, given the classification under CPV code 80511000. Companies equipped with expertise in customer experience training would find this tender suitable, especially if they are capable of delivering under a light-touch regime. Additionally, as Calico Enterprise has been selected as the successful supplier, this highlights an opportunity for similar businesses looking to penetrate the public sector market through competitive tenders with limited competition restraints. Engaging in such contracts could bolster business portfolios and expand service offerings across varying public sector agencies within the UK, particularly in regions like Liverpool.

## Notice

Customer Experience Training for Colleagues

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062597-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2026 |
| Contract period | 5 Jul 2026 - 5 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £165,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLUS DANE HOUSING LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 4AE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CALICO ENTERPRISE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 3 Jul 2026 at 08:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/062597-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/062597-2026
  3rd July 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c304. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c304.json.