--- title: "Unified Communications" ocid: "ocds-h6vhtk-06c368" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c368" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c368.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c368.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "HAFOD HOUSING ASSOCIATION LIMITED" published: "2026-07-06" --- # Unified Communications Buyer: HAFOD HOUSING ASSOCIATION LIMITED Current stage: Tender OCID: ocds-h6vhtk-06c368 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c368) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c368.json) ## Summary The Hafod Housing Association Limited, based in Cardiff, United Kingdom, invites qualified service providers to tender for a public procurement contract titled "Unified Communications". This initiative seeks expertise in designing, implementing, and supporting a digital Unified Communications and omnichannel contact centre platform, aiding Hafod's digital transformation from traditional PSTN/ISDN systems. The procurement is conducted under an open procedure with a main focus on services within the communications network and IT sector. Key dates to note: the tendering period concludes on 10th August 2026, and the award period ends on 22nd September 2026. The contract is scheduled to start on 28th September 2026 and initially runs for three years, with potential extensions up to nine years. This tender presents a significant growth opportunity for businesses specializing in cloud telephony, IT solutions, network infrastructure, and contact centre services, particularly those with experience in integrating Microsoft 365 and Civica Cx platforms. Companies capable of meeting rigorous standards, such as ISO27001 and Cyber Essentials, and providing comprehensive service and integration support are well-suited to compete. The potential contract value of £1,058,400 GBP, with award criteria based equally on quality and cost, offers a lucrative prospect for small and medium-sized enterprises (SMEs) that can demonstrate both technical prowess and financial stability. Additionally, the contract includes options for additional purchases, allowing businesses to scale their offerings in line with Hafod's evolving needs. ## Notice Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure. Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN. Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM). Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions. Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance. Contract Duration: 3 years initially, with options to extend by up to 3 further periods of 2 years each (2+2+2), up to a maximum total duration of 9 years. Estimated Contract Start Date: 28th September 2026. Terms: Contract will be awarded under Hafod Standard Terms and Conditions for Services (Schedule 6). Bidders may submit proposed amendments for consideration. ### Lot Information Lot 1 Options: The contract includes options to purchase additional supporting user licenses, endpoints/hardware, associated software modules, and ad-hoc professional configuration services throughout the duration of the contract and any subsequent extension periods to accommodate changes in organisation headcount or operational structure. Renewal: contract structure is an initial 3 years plus an optional 2 + 2 + 2 years extension ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/063060-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Jul 2026 | | Submission deadline | 10 Aug 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 27 Sep 2026 - 27 Sep 2029 | | Recurrence | 2036-02-27 | ## Values | Field | Value | | --- | --- | | Tender value | £882,000 | | Lots value | £882,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HAFOD HOUSING ASSOCIATION LIMITED | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF5 6ES | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Vale of Glamorgan | | Electoral ward | Wenvoe | | Westminster constituency | Vale of Glamorgan | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 50 - Repair and maintenance services - 51 - Installation services (except software) - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32412000 - Communications network - 32420000 - Network equipment - 48219000 - Miscellaneous networking software package - 50334400 - Communications system maintenance services - 51300000 - Installation services of communications equipment - 64214000 - Dedicated-business telephone network services - 72212517 - IT software development services - 72253000 - Helpdesk and support services - 79512000 - Call centre ## Release History - 6 Jul 2026 at 08:22 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/063060-2026 - 3 Jul 2026 at 12:02 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/062780-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/063060-2026 6th July 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/062780-2026 3rd July 2026 - Tender notice on Find a Tender - https://etenderwales.ukp.app.jaggaer.com/esop/toolkit/negotiation/rfq/modify/configuration/initStepReadOnly.si?reset=true&isOnModification=false&_ncp=1783079279033.2075948-4 Documents available on eTenderWales reference number itt_125746 ## Notice URLs - https://etenderwales.ukp.app.jaggaer.com/go/15658153019F3682B82A - https://www.hafod.org.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c368. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c368.json.