---
title: "Onsite First Responder Service"
ocid: "ocds-h6vhtk-06c38b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c38b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c38b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c38b.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "KARBON HOMES"
published: "2026-07-03"
---

# Onsite First Responder Service

Buyer: KARBON HOMES  
Current stage: Tender  
OCID: ocds-h6vhtk-06c38b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c38b.json)

## Summary

Karbon Homes, a public authority in Newcastle upon Tyne, is inviting bids for an "Onsite First Responder Service". This tender involves providing care and support services for older individuals with extra care needs at three locations: Weavers Court in Alnwick, The Manors in Prudhoe, and The Elms in Chester le Street. The tender, which is part of an open procurement process, was published on 3rd July 2026 with key dates including the enquiry period ending on 28th July 2026 and tender submissions closing on 7th August 2026. Total budget allocation for this project is GBP 2,000,000, with individual contracts at each location ranging between GBP 650,000 and GBP 700,000.

This tender presents significant business growth opportunities for companies specializing in customer-care services, particularly those capable of delivering high-quality, first response care. Small and medium-sized enterprises (SMEs) are encouraged to apply, reflecting suitability criteria. The contract offers potential long-term engagement as it includes a renewal option, extending the initial three-year period by two additional years (in 12-month increments). Quality, pricing, and social value are key award criteria, making it essential for businesses to demonstrate excellence in these areas. This opportunity is ideal for businesses experienced in the care sector and those looking to expand their client base within the UK marketplace.

## Notice

The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at the below 3 sites. Weavers Court, Swordy Drive, Alnwick NE66 1SZ - 58 Properties The Manors, Adderlane Rd, Prudhoe NE42 5ET - 46 Properties The Elms, Moorfoot Ave, Chester le Street, DH2 3DQ - 54 Properties

### Lot Information

Weavers Court

To provide onsite first responder services at this extra care scheme site (Weavers Court).

Renewal: 2 x 12 months

The Manors

To provide onsite first responder services to this extra care scheme (The Manors).

Renewal: 2 x 12 months

The Elms

To provide onsite first responder services to this extra care scheme (The Elms).

Renewal: 2 x 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062848-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2026 |
| Submission deadline | 7 Aug 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Sep 2026 - 27 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | £2,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services

## Release History

- 3 Jul 2026 at 13:32 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/062848-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/062848-2026
  3rd July 2026 - Tender notice on Find a Tender

## Notice URLs

- https://app.panacea-software.com/KarbonHomes/eRFX-Suppliers/OpenReq.aspx?requirementId=1e455c90-0a7a-4279-b33a-849a159ea89f
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c38b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c38b.json.