---
title: "Surveys- Customer experience"
ocid: "ocds-h6vhtk-06c3ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c3ca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c3ca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c3ca.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VICO HOMES LIMITED"
published: "2026-07-03"
---

# Surveys- Customer experience

Buyer: VICO HOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06c3ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c3ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c3ca.json)

## Summary

The procurement process led by VICO HOMES LIMITED, a public authority under sub-central government category, involved a direct procurement method titled "Surveys- Customer experience". The service falls under the "Survey services" and "Customer survey services" industry category, with coverage extending to regions UKE and UKF in the United Kingdom. The process has reached the contract award stage and was officially signed on 31st March 2026. Key dates include the start date of the service on 1st April 2026, with the contract set to run for 12 months, potentially extending to 31st March 2028 based on performance. The total contract value amounts to £103,122.82.

This tender presents significant opportunities for businesses specialising in customer engagement and feedback services. Specifically, companies offering SMS and IVR survey solutions can leverage this contract as a stepping stone for further business growth. SABIO LTD, a large-scale enterprise, has been awarded this contract, reflecting the potential benefits for businesses with robust service delivery capabilities to engage in similar public procurement processes. The requirement for up to 99,600 SMS surveys and 58,200 IVR surveys per year highlights the need for companies capable of handling large-scale and technologically advanced customer experience projects.

## Notice

Voice of the Customer - customer experience support. Coverage for up to 99,600 sent SMS surveys per year and 58,200 sent IVR surveys per year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062951-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £103,122 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VICO HOMES LIMITED |
| Locality | CASTLEFORD |
| Post town | Wakefield |
| Postcode | WF10 5HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Castleford Central and Glasshoughton |
| Westminster constituency | Pontefract, Castleford and Knottingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services

## Release History

- 3 Jul 2026 at 15:00 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/062951-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/062951-2026
  3rd July 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://sabiogroup.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c3ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c3ca.json.