---
title: "Tenant Insights Programme"
ocid: "ocds-h6vhtk-06c449"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c449"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c449.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c449.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BERNICIA GROUP"
published: "2026-07-06"
---

# Tenant Insights Programme

Buyer: BERNICIA GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-06c449

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c449)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c449.json)

## Summary

The Bernicia Group, located in Ashington, UK, has initiated a tender process titled "Tenant Insights Programme" within the services industry category, specifically focusing on survey services. The procurement aims to find a partner to gather detailed tenant data to support compliance with equality and regulatory requirements and improve service delivery. Businesses can submit proposals via the online portal before 24th July 2026. The procurement method is open competition, suitable for below-threshold tenders, encouraging various delivery approaches such as online, telephone, or postal surveys, to accurately capture tenant data. The project is valued at £80,000 and is set to commence on 1st August 2026, with potential renewal after one year until July 2028.

This tender presents substantial opportunities for businesses specialising in data collection and analysis, particularly those experienced in conducting surveys for public bodies. Suppliers with a proven track record of delivering high-response rates and innovative methodologies will be especially competitive. The Bernicia Group is encouraging small and medium enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) to participate, providing a platform for business expansion and a chance to contribute to enhancing tenant service quality through tailored data-driven strategies.

## Notice

Bernicia is seeking an experienced survey partner to collect protected characteristic information and additional support needs from tenants to improve the completeness and accuracy of customer records. The information gathered will help Bernicia develop a better understanding of its customers, support compliance with equality and regulatory requirements, and enable services to be designed and delivered in a way that meets the needs of all households. The successful supplier will be responsible for designing and delivering an accessible and inclusive survey that achieves high response rates and generates high-quality data. Bernicia is open to a range of delivery methods, including online, telephone, SMS, postal surveys or a blended approach, and encourages suppliers to recommend the most effective methodology. The data collected will be used to enhance our existing tenant records, enabling better service delivery, more informed decision making and compliance with our equality and regulatory responsibilities. We are looking for a supplier with a proven track record of delivering similar projects and achieving high-quality outcomes. We welcome proposals that demonstrate innovative approaches to improving response rates and collecting high-quality data, particularly from tenants who are traditionally less likely to participate.

### Lot Information

Lot 1

Renewal: Contract can be extended for a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063192-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2026 |
| Submission deadline | 24 Jul 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2026 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | £80,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BERNICIA GROUP |
| Locality | ASHINGTON |
| Post town | Newcastle upon Tyne |
| Postcode | NE6 3XF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Walker |
| Westminster constituency | Newcastle upon Tyne East and Wallsend |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 6 Jul 2026 at 12:15 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/063192-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/063192-2026
  6th July 2026 - Tender notice on Find a Tender
- www.in-tendhost.co.uk/Bernicia
  E-procurement portal

## Notice URLs

- http://www.bernicia.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c449. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c449.json.