---
title: "WHTHT - Netcall - Switchboard, Contact centre and IVR"
ocid: "ocds-h6vhtk-06c504"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c504"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c504.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c504.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST"
published: "2026-07-07"
---

# WHTHT - Netcall - Switchboard, Contact centre and IVR

Buyer: WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-06c504

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c504)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c504.json)

## Summary

The procurement process for "WHTHT - Netcall - Switchboard, Contact centre and IVR" by the West Hertfordshire Teaching Hospitals NHS Trust has progressed to the award stage as of 7th July 2026. The Trust, a public authority within central government, is located at Watford General Hospital in Watford, UK. The contract pertains to the services industry, specifically software-related services, and involves the deployment of a Switchboard, Contact Centre, and Interactive Voice Response system. The procurement approach utilised was direct, falling below the competitive threshold, and the procurement method details indicate a process without competition.

This tender presents a noteworthy opportunity for businesses in the technology and software services sector, particularly those capable of delivering robust communication and interactive voice solutions. Companies like Netcall Technology Limited, which has been contracted for this procurement, exemplify the kind of established, large-scale service providers suitable for such contracts. Engaging in similar opportunities allows businesses to expand their portfolio in the public sector, potentially leading to further contracts in healthcare and other government-related fields. The contract, valued at GBP 85,812.00 and effective from 29th April to 28th October 2026, demonstrates the scope for collaboration between technology providers and public healthcare institutions.

## Notice

West Hertfordshire Teaching Hospital NHS Trust award for Netcall Switchboard, Contact Centre and Interactive Voice Response.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063575-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Apr 2026 |
| Contract period | 28 Apr 2026 - 28 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £85,812 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST HERTFORDSHIRE TEACHING HOSPITALS NHS TRUST |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD18 0HB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Vicarage |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 7 Jul 2026 at 10:48 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/063575-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/063575-2026
  7th July 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c504. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c504.json.