---
title: "Crisis Text Helpline Services"
ocid: "ocds-h6vhtk-06c554"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c554"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c554.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c554.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD"
published: "2026-07-07"
---

# Crisis Text Helpline Services

Buyer: NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD  
Current stage: Planning  
OCID: ocds-h6vhtk-06c554

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c554)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c554.json)

## Summary

The NHS West and North London Integrated Care Board is planning a procurement process for securing Crisis Text Helpline Services, scheduled to aid all ages across North West London and North Central London. As stated, this initiative falls under the new Health Care Services (Provider Selection Regime) Regulations 2023, focusing specifically on psychiatrist or psychologist services within the health industry category. The service provider must be able to deliver a fully managed clinical service that complements the 111 mental health support services. This procurement process is currently in the planning stage, with a future notice date set for 8th September 2026. Potential suppliers should take note that this is a single procurement process, meaning it is not divided into Lots, and will conclude with awarding the contract to the most suitable provider.

This procurement process is a significant opportunity for businesses specialising in clinical health services, particularly those offering innovative and scalable digital solutions for mental health support. Businesses that can demonstrate comprehensive service delivery across all aspects of the tender requirements will be well-suited to compete. Given the contract's significant scale, with an estimated value of £1.8 million, it presents a growth opportunity for providers looking to expand their services in the London area. Additionally, businesses with experience in integrating services with public healthcare frameworks, such as the NHS, and those capable of managing complex, high-demand services would find this an ideal opportunity to enhance their market presence.

## Notice

This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.

### Lot Information

Lot 1

This is a Most Suitable Provider Process under the Provider Selection Regime to secure a Crisis Text Helpline Service for all ages across North West London and North Central London for the NHS West and North Integrated Care Board. This is a fully managed clinical service operating via a Text Crisis helpline function to run parallel to the 111 services for Mental Health Support working to reduce crisis in all ages.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063705-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | 7 Sep 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85121270 - Psychiatrist or psychologist services
- 85322000 - Community action programme
- 85323000 - Community health services

## Release History

- 7 Jul 2026 at 13:43 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/063705-2026

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://health-family.force.com/s/Welcome
- https://www.westandnorthlondon.icb.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c554. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c554.json.