---
title: "Aptean Respond"
ocid: "ocds-h6vhtk-06c560"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c560"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c560.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c560.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DARLINGTON BOROUGH COUNCIL"
published: "2026-07-07"
---

# Aptean Respond

Buyer: DARLINGTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06c560

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c560)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c560.json)

## Summary

Darlington Borough Council, a sub-central government public authority in the UK, has completed the procurement process for the "Aptean Respond" tender. This contract involves a licence and support service fee for a complaints management system within the software package and information systems industry category. The procurement was conducted directly without competition, as it was below the threshold. The contract, awarded to RESPOND GROUP LIMITED, commenced on 1st July 2026 and is set to end on 30th June 2027, with potential renewals extending up to 30th June 2029. Located in Darlington, UKC13, the procurement stage is currently at the award and contract phase, formalised with a contract notice published on 7th July 2026.

This tender creates opportunities for businesses specialising in software solutions, particularly those capable of providing comprehensive complaints management systems. Companies skilled in IT and software development might find growth prospects as they enhance or diversify their services. As the procurement method was direct, with the contract directly awarded to a large-scale supplier, businesses seeking similar opportunities should consider strategies to position themselves effectively for direct procurement methods, including forming relationships with sub-central government authorities and demonstrating exceptional expertise in relevant software systems.

## Notice

License and support service fee for complaints management system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063719-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jun 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £36,414 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DARLINGTON BOROUGH COUNCIL |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 5QT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Park East |
| Westminster constituency | Darlington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESPOND GROUP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jul 2026 at 13:51 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/063719-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/063719-2026
  7th July 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.aptean.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c560. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c560.json.