---
title: "Digital Care Call - Maintenance Contract"
ocid: "ocds-h6vhtk-06c77d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c77d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c77d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c77d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THIRTEEN HOUSING GROUP LIMITED"
published: "2026-07-09"
---

# Digital Care Call - Maintenance Contract

Buyer: THIRTEEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06c77d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c77d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c77d.json)

## Summary

Thirteen Housing Group Limited, a public authority under sub-central government located in Middlesbrough, has completed a procurement process for the 'Digital Care Call - Maintenance Contract'. This contract pertains to the services industry, specifically related to telecommunications equipment and supplies, as well as call centre operations. The procurement was conducted using a direct method, below the threshold without competition, resulting in the contract being awarded to Appello Careline Limited. The procurement stage is at completion, with the contract signed on 1st January 2026, and it is set to run until 31st December 2026, with the possibility of a 12-month renewal. Key delivery locations span across several UK regions such as UKC, UKD, and UKI, among others.

This maintenance contract offers significant growth opportunities, especially for large enterprises experienced in telecommunications and call centre services, like Appello Careline Limited, who have successfully been awarded the contract. Organisations keen on expanding their service offerings within multiple UK regions and those aiming to establish strong partnerships with housing groups will find similar future opportunities appealing. Companies with technical expertise in digital care solutions and a keen interest in expanding their footprint in public sector tenders are well-positioned to compete effectively in such procurement processes.

## Notice

To provide maintenance services for Digital Care Call.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064700-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jan 2026 |
| Contract period | 1 Jan 2026 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £35,971 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THIRTEEN HOUSING GROUP LIMITED |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS2 1QG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Central |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32500000 - Telecommunications equipment and supplies
- 79512000 - Call centre

## Release History

- 9 Jul 2026 at 12:16 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/064700-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/064700-2026
  9th July 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.appello.co.uk
- http://www.thirteengroup.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c77d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c77d.json.