---
title: "End of Life & Palliative Care Service (West Norfolk)"
ocid: "ocds-h6vhtk-06c855"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c855"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c855.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c855.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD"
published: "2026-07-10"
---

# End of Life & Palliative Care Service (West Norfolk)

Buyer: NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-06c855

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## Summary

The NHS Norfolk and Suffolk Integrated Care Board has announced the completion of a contract for the provision of End of Life & Palliative Care Services in the West Norfolk area. This service falls under the health services category and involves an array of specialised care, including In-Patient Unit beds, an Out of Hours Rapid Response Service, care home support, and hospice-at-home services. The contract spans from 1st August 2026 to 31st July 2027, with a potential one-year extension. It was awarded to Tapping House Hospice, an existing provider, under a limited procurement method without prior publication of a call for competition, in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. Potential representations by suppliers are due by 23rd July 2026 during the standstill period.

This tender presents significant opportunities for businesses specialising in healthcare services, particularly those with expertise in integrated and palliative care. Businesses that are equipped to deliver quality health services, engage in collaborative care models, and maintain service sustainability in line with regional health strategies could benefit from participating. The direct award process underscores the importance of having demonstrated quality and effective service delivery previously, positioning well-established providers favourably for future procurement opportunities within integrated care settings. Furthermore, potential contract modifications might introduce additional related services, offering new avenues for interested suppliers.

## Notice

The contract relates to the provision of end of life and palliative care services in West Norfolk Place. The service comprises: 1) In-Patient Unit (IPU) End of Life (EOL) Beds x 9; 2) Out of Hours Rapid Response Service; 3) Care Home Support Service; and 4) Hospice at Home and Day Therapies Service.

### Lot Information

Lot 1

The contract relates to the provision of an End of Life & Palliative Care Service in West Norfolk Place. The service comprises: 1) In-Patient Unit (IPU) End of Life (EOL) Beds x 9: This service provides specialist, high quality and compassionate EOL care for people who wish to die in a hospice setting, providing support to those (i) with life expectancy of 2 weeks or less (or up to 6 weeks where clinically appropriate) and (ii) who require specialist nursing oversight due to the complexity of their needs. 2) Out of Hours Rapid Response Service: This service provides 24/7 access to advice and support for people living with a life-limiting illness and their families, including (i) a rapid response to symptom advice and management outside of normal working hours, (ii) psychological, therapy and bereavement management support via the phone and home visits and (iii) signposting to other agencies which can offer help and support. 3) Care Home Support Service: This service seeks to improve the quality of end of life care provision within the care home sector and to reduce the number of avoidable admissions to hospital. This includes (i) working collaboratively with care homes across West Norfolk providing proactive support to care home staff, giving them the confidence and competence to provide care in the last weeks and days of life to all residents and (ii) working with key stakeholders across health and social care boundaries, to drive a culture of integration, working towards a matrix of equitable delivery across the wider ICS footprint. 4) Hospice at Home and Day Therapies Service: The Hospice at Home Service supports service users and their carers at home in the last 6 weeks of life. This can include shared care provision with other care providers providing Fast Track Continuing Health Care to ensure that service users have access to all of the hospice services. The Day Therapies Service provides non-pharmacological tailored therapy packages for service users and their carers to support independence and self management at home. The contract duration is 1 year and covers the period 1st August 2026 to 31st July 2027, with the option to extend by a further 1 year (in line with other end of life/palliative care contracts commissioned by the ICB). NHS Norfolk and Suffolk Integrated Care Board are awarding the contract named within this notice under the Direct Award C process which is outlined within the Health Care Services (Provider Selection Regime) Regulations 2023. The provider named in this notice is an existing provider and has been reviewed through a Key Criteria assessment to ensure the awarding body is satisfied with current performance and reasonably expects the provider to be able to satisfy the contract which is the subject of this notice. The contract which is the subject of this notice has not changed considerably when compared with the existing / previous contract delivered by the named provider. The ICB may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, after the award of contract, there is a possibility that the contract may be varied as allowable in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

Options: The contract is for one year with an option to extend for another 12 months

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by Thursday 23rd July 2026 (8 working days following publication of intention to award notice). They should be submitted in writing to procurement@snee.nhs.uk. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. Award decision-makers: ICB Executive Committee 22nd June 2026 * No conflicts of interest, or potential conflicts of interest, were declared by any decision makers, The decision to award this contract in line with Direct Award Process C was based on evaluation against the five required key criteria as follows: * Quality and Innovation - Assured - NS ICB are assured that the provider is delivering a safe and effective service as required by the specification and contract they are currently delivering. This criterion was reviewed in line with the Quality Impact Assessment. * Value - Assured - NS ICB are assured that the provider is delivering value to the integrated care system and the cost of change would not be outweighed by the potential benefit of a new provider. * Integration, Collaboration and Service Sustainability - Assured - NS ICB are assured that the provider is positively impacting on the integrated care system through their integration and collaboration delivered as a requirement of the specification or alternative elements linked to the delivery. * Improving Access, Reducing Health Inequalities and Facilitating Choice - Assured - NS ICB are assured that the provider is meeting needs of the population to ensure equitable access and choice as required by the specification and contract. This criterion was reviewed in line with the Equality Impact Assessment. * Social Value - Assured - NS ICB are assured that the provider is delivering in line with the NS Green Plan, supporting with the implementation of carbon reduction and increase in initiatives which positively impact on the wider determinants of health. This criterion was reviewed in line with the Sustainability Impact Assessment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065080-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Jun 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,237,012 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH16 North and West Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TAPPING HOUSE HOSPICE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 10 Jul 2026 at 10:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/065080-2026

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:999999-2099:TEXT:EN:HTML
- https://www.norfolkandsuffolk.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c855. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c855.json.