---
title: "Conversion Practices Victim Support Service"
ocid: "ocds-h6vhtk-06c85f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c85f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c85f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c85f.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CABINET OFFICE"
published: "2026-07-10"
---

# Conversion Practices Victim Support Service

Buyer: CABINET OFFICE  
Current stage: Planning  
OCID: ocds-h6vhtk-06c85f

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## Summary

The Cabinet Office is in the planning stage of a public procurement process for the "Conversion Practices Victim Support Service," aimed at providing critical remote support for individuals facing conversion practices. This procurement falls under the industry category of services, specifically helpdesk and support services, and is intended for nationwide delivery in the United Kingdom. Located in London, the buying organisation plans to start the contract on 1 October 2026, with a duration of 24 months and a performance review at the 12-month mark. Suppliers are invited to express their interest and provide responses to specific questions by 24 July 2026 at 17:00 BST.

This tender offers growth opportunities for businesses equipped to manage a helpline service and website of public interest, particularly those with experience supporting vulnerable groups through remote communications. The strict budget of £80,000 per annum requires efficient operations without a mobilisation period post-handover. Ideal candidates will be adept at rapid service initiation and capable of handling variable call volumes, creating a valuable foothold in government service contracts for businesses in the telecommunications and IT sectors.

## Notice

The Authority is seeking to engage with the market regarding the upcoming procurement of a national Conversion Practices Victim Support Service. This service provides critical remote support to individuals who have gone through, are going through, or are at risk of conversion practices.

### Planning Information

The requirement comprises two primary components:
Helpline Service: The operation of a bespoke helpline, or the integration of comprehensive support into an existing vulnerable-person helpline. The service must operate a minimum of Monday to Friday, 9am to 5pm, via telephone and live web-chat/email.
Website Management: The transfer, maintenance, and expansion of an existing information website, which serves as a public repository for legal protections, resources, and signposting.
A draft copy of the requirements are attached to this notice.
3. Key Procurement Parameters & Constraints
Contract Duration: 24 Months (with a formal performance review at the 12-month mark).
Estimated Financial Value: Strict maximum budget of £80,000 per annum (Inclusive of VAT), totaling £160,000 over the 24-month term. Bids exceeding £80,000 in either year will not be considered.
Anticipated Call Volumes: 300 to 2,000 calls per year (call rates are expected to vary and will likely spike at times when conversion practices are receiving media attention).
4. The Transition & Timeline Scenario
The Authority is operating under strict budgetary constraints and has no budget available for dual-running contract costs. The contract start date is currently 1 October 2026 (but may be subject to shifting timelines). Regardless of the exact calendar date, the transition will be structured as follows:
The Final 4-6 Weeks of the Current Contract: The outgoing supplier will utilise this time to execute their exit plan, compiling all necessary data, scripts, website hosting configurations, and asset packages.
Contract Day 1 (New Contract Start Date): The compiled handover package will be passed to the winning bidder on this day.
Day 1 Go-Live: The incoming supplier is expected to be fully operational, answering live helpline calls and managing the website immediately from Contract Day 1. 
5. Market Engagement & Expression of Interest (EoI) Questions
The Authority invites interested suppliers to review this information and submit responses to the following questions:
Question 1: Primary Requirements
Please confirm that you are able to fulfil our two primary requirements; Helpline Service and Website Management? (Yes
/No)
Question 2: Expression of Interest
Are you interested in bidding for this requirement when the formal contract notice is published? (Yes / No)
Question 2: Onboarding Feasibility
The outgoing supplier will spend the last 4 weeks of their contract completing their exit plan to hand over to the new supplier on Contract Day 1. We want to know if this is feasible for your organisation.
Given that you will receive the handover documentation and asset package on Contract Day 1, is it operationally feasible for your contact centre to handle live helpline calls and manage the website immediately without a mobilisation period? If not, what specific risks does this present to your organisation, and what alternative solutions within the strict £80,000 p.a. budget framework would you propose? How long would you need to become fully operational?
6. How to Respond
Interested suppliers should submit their Expression of Interest and responses to the questions above by July 24th 2026 at 17:00 BST.
Please find link to the Contracts Finder Notice which contains a link to the draft statement of requirements as an attachment: https://www.contractsfinder.service.gov.uk/Notice/6c50accf-c1b2-44d8-b0ec-f9a7917da401
Please submit your response via email to commercial@cabinetoffice.gov.uk with the subject line: "Preliminary Market Engagement Response - Conversion Practices VSS".

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065095-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | 24 Jul 2026 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £133,333 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 10 Jul 2026 at 10:58 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/065095-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/065095-2026
  10th July 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.contractsfinder.service.gov.uk/Notice/6c50accf-c1b2-44d8-b0ec-f9a7917da401
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c85f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c85f.json.