---
title: "Technology Enabled Care Service (TECS) in Herefordshire"
ocid: "ocds-h6vhtk-06c872"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c872"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c872.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06c872.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2026-07-10"
---

# Technology Enabled Care Service (TECS) in Herefordshire

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06c872

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06c872.json)

## Summary

The procurement process detailed here involves a direct award contract for the Technology Enabled Care Service (TECS) in Herefordshire, commissioned by Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board. The contract, aimed at providing services to support vulnerable residents, includes the supply and maintenance of technology-enabled care equipment and other related services. The service is vital to prevent avoidable hospital admissions and to help individuals live safely and independently. The procurement process involves a direct award due to the critical need to ensure service continuity following an unexpected contract termination. This 18-month contract commenced on 1 August 2025 and expires on 31 March 2027. The main industry categories involved are telecommunications equipment and health and social work services, primarily localized within Hereford (UKG11 region).

This contract offers substantial opportunities for businesses specialising in telecommunications and health care services, especially those capable of supplying and maintaining technology-enabled care equipment. Companies with expertise in this sector can significantly benefit from engaging with public sector contracts aimed at providing essential services to vulnerable populations. Large and established businesses such as Careium UK Limited, who have been awarded this contract, serve as an example of how businesses can thrive by aligning with government initiatives to support community health and social care. The direct award process, while less common, provides a unique opportunity for businesses capable of demonstrating reliability and a strong track record in delivering critical services, which can lead to long-term public sector partnerships.

## Notice

The contract is for the provision of a Technology Enabled Care Service (TECS) across Herefordshire. The service supports vulnerable residents to live safely and independently in their own homes and helps prevent avoidable hospital admissions. The service includes the supply, installation, maintenance and monitoring of technology-enabled care equipment, community equipment, daily living aids and minor adaptations, together with the collection, cleaning, refurbishment and recycling of equipment no longer required. The contract is jointly commissioned by Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) and supports both organisations in meeting their statutory responsibilities under the Care Act 2014 for the provision of community equipment and technology-enabled care services.

### Procurement Information

A direct award was necessary to ensure the continuity of critical Technology Enabled Care Services (TECS), which support the safety, wellbeing and independence of vulnerable residents, including older people, disabled people and those with long-term care and support needs. The urgency arose as a result of the unexpected termination of the existing contract, leading to the immediate cessation of service provision. This circumstance was unforeseen by the contracting authorities and left insufficient time to undertake a compliant competitive procurement process before continuity arrangements were required. Continuity of this service is essential to protect the health, safety and wellbeing of individuals who rely on technology-enabled care and community equipment to remain safely in their own homes. Any disruption to service provision could result in increased risks to service users, including avoidable hospital admissions, delays in hospital discharge, safeguarding concerns, and a reduced ability to live independently. The direct award was therefore necessary and proportionate to maintain uninterrupted service delivery while longer-term commissioning and procurement arrangements are put in place. Transparency Notice Publication: This Transparency Notice is being published retrospectively. The decision to directly award the contract was made on 18 July 2025, following the unexpected cessation of the incumbent provider's services, and the contract commenced on 1 August 2025 to ensure continuity of critical Technology Enabled Care Services. This is an 18 month contract which expires on 31 March 2027. The required Transparency Notice was not published at the time the award decision was made. As a result, this notice is being issued retrospectively to provide transparency regarding the original direct award decision and the circumstances that justified it. Any dates recorded within this notice relating to contract award or contract signature reflect the requirements of the publication system at the time of publishing and should not be interpreted as the date on which the original award decision was made or the contract commenced.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065125-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jul 2026 |
| Contract period | 9 Jul 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £941,666 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Additional buyers | NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Claines |
| Westminster constituency | Worcester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 85 - Health and social work services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 85000000 - Health and social work services

## Release History

- 10 Jul 2026 at 11:28 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/065125-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/065125-2026
  10th July 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.careium.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06c872. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06c872.json.